Sr Field Service Technician

The Sr. Field Service Technician provides on-site services for customers, distributors, and sales through installation, training, troubleshooting, repair, preventative maintenance, and upgrades of the business’ equipment. Installations range from stand-alone systems to complex system integration with manufacturing, distribution, and processing lines including installation and integration of PLCs, encoders, sensors and software. The position promotes sales of maintenance agreements, new products, spare parts and consumables.

Interested candidates should be based in the Atlanta area. Travel will include Georgia and surrounding states as part of assigned territory, including Georgia, Florida, Mississippi, Tennessee, North Carolina, South Carolina. Client visits will include air travel, overnight stays and driving using company vehicle.

· Installs systems including custom applications.

· Performs start-ups of equipment on the business site, handles maintenance and repairs equipment as needed.

· Communicates with customers in solving any service-related issues, managing customer expectations and advising customer on investments to consider for equipment.

· Provides technical assistance, via phone and email, to help troubleshoot and repair equipment, coordinates problem resolution with product services, engineering, customer service and other personnel.

· Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including customers, distributors and team members.

· Maintains equipment inventory, tool kits, repair parts and company vehicle.

· Provides service support for sales during sales calls and provides support for new products, working with product management and sales.

· Keeps Salesforce, calendars and cases updated and current.

· Works with engineering team regarding equipment schematics and service.

· Ensures completion of Salesforces cases in timely manner so billing can be initiated.

· Trains, develops, mentors and coaches less-tenured technicians on service jobs.

· Additional duties as assigned