Sr. Housing & Operations Coordinator, Housing Success Partnership

Many Mansions, Adult Residential Services Overview

Many Mansions believes that everyone deserves a place to call home. It is from this belief that Many Mansions strives to provide affordable, quality, services-enriched rental housing for formerly homeless and those of very low income in Ventura and Los Angeles Counties. Our Adult Residential Services Division provides a comprehensive program designed to support residents and clients’ housing stability and help them achieve economic resiliency, self-sufficiency, social integration, and overall improved wellbeing.
Our Supportive and Community Services Programs provide onsite intensive case management and programs in Many Mansions’ properties.
In Ventura County, the Division administers several housing initiatives in partnership with Ventura County Behavioral Health, the County’s Managed Care Plans, and other community providers. These include Transitional Rent, a Medi-Cal CalAIM benefit providing time-limited rental assistance, housing navigation, and tenancy support; the Flexible Housing Subsidy Pool, which coordinates longer-term rental subsidies, housing placement, landlord engagement, and stabilization services; and the Short-Term Housing Program, which provides temporary community-based housing and supportive services for households experiencing homelessness or housing instability, with a significant focus on families
with children. Together, these programs create coordinated pathways into stable housing while leveraging multiple funding sources and service partnerships to support long-term housing success.

Position Summary

The Sr. Housing & Operations Coordinator is the senior operational lead in the Housing Success Partnership responsible for ensuring that available housing is efficiently matched with eligible households and that all housing-related activities required for successful placement and ongoing tenancy occur accurately, timely, and in coordination with internal and external partners.
The position oversees the day-to-day administration of scattered-site and master-leased housing, including participant placement, ongoing occupancy, annual recertification coordination, tenant rent portions, house rules and program expectations, unit readiness, landlord communication, subsidy documentation, move-in and move-out processes, and positive and negative exits. The role works closely with Many Mansions Compliance Department, Finance, Housing Navigators, Case Managers, and landlords to maintain strong program performance and housing stability.
The position also carries a direct housing coordination caseload. As the program and staffing expand, the Sr. Coordinator is expected to devote more of their time to supervision, quality assurance, tenancy operations, and systems improvement.
This is a new program, and the position is expected to take a lead role in developing program policies and procedures.

Qualifications & Conditions

I. Education & Experience

• Bachelor's degree in Public Administration, Business Administration, Nonprofit Management, or related field preferred. Equivalent relevant experience may substitute.
• Minimum three to five years of progressively responsible experience in affordable housing, supportive housing, rapid rehousing, rental assistance, scattered-site housing, homeless services, or related programs.
• Experience coordinating housing placement, affordable housing compliance, tenancy administration, rental subsidy processes, recertifications, landlord relationships, or housing operations strongly preferred. Property Management experience or certifications, preferred.
• Prior lead or supervisory experience preferred.
• Knowledge of Ventura County housing and homeless-response systems, Coordinated Entry, HMIS, and CalAIM housing programs preferred.

II. Skills & Competencies

• Exceptional organizational and project-management skills, with the ability to coordinate multiple households, units, partners, deadlines, and operational processes simultaneously.
• Strong attention to detail and ability to manage complex housing, financial, eligibility, and documentation workflows.
• Strong problem-solving and conflict-resolution skills, including the ability to address tenancy concerns, program violations, and landlord issues fairly and consistently.
• Excellent landlord/customer-service and relationship-management skills.
• Ability to interpret policies, leases, program requirements, and financial documentation and translate them into practical action.
• Demonstrated ability to supervise, coach, and support staff.
• Strong written and oral communication skills and ability to work effectively with participants, landlords, government agencies, service providers, and internal departments.
• Familiarity with Housing First, trauma-informed care, harm reduction, and culturally responsive practices.
• Proficiency with database systems; Salesforce, HMIS, and Yardi experience preferred.
• Spanish proficiency preferred but not required.
• Thrives in a fast-paced and rapidly growing organization. Must be flexible and adaptable in the face of changing priorities and fluctuating workloads.
• Continually seeks to learn, grow, and improve to best serve the mission of the organization.

III. Other Requirements

• Valid California driver's license and appropriate automobile insurance.
• Ability to work in both office and field-based settings and travel throughout Ventura County.
• Ability to work occasional evenings or additional hours based on program needs.
• Physical demands: While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel objects, tools and/or controls, talk and hear. The employee is occasionally required to stand, walk, and reach using feet, legs, back, arms and hands. The employee must be able to lift and/or move up to 20-40
pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and the ability to adjust focus
• Maintain confidential information in accordance with HIPAA and organizational standards.

IV. Work Environment:

The corporate culture is friendly, and mission, client, and goal-oriented.
Moderate to high stress work pace. Environment may have frequent interruptions, time constraints, and emotional distress. Noise level is low to moderate.
Environment includes working in close proximity and conducting home visits at the homes of clients who have been homeless and may be accustomed to street culture. May be exposed to profanity or language of a sexual nature and will need to be able to positively redirect residents and to model professional behavior.
Employees may be in contact with individuals and families in crisis who may be ill, using substances, and/or not be attentive to personal health and safety for themselves. Employees may experience a number of unpleasant sensory demands associated with a resident’s use of alcohol and drugs and the lack of personal care.
The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations.
Should be comfortable working in a pet friendly environment.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

MANY MANSIONS IS AN EQUAL OPPORTUNITY EMPLOYER

Selection will be based solely on merit and will be without discrimination in our employment practices, including compensation, against any employee or applicant because of race, religion, national origin, ancestry, sex, sexual orientation, gender identification, transgender status, sex stereotypes, age, physical handicap, mental disability, medical condition, marital status, domestic partner status, pregnancy, childbirth and related medical conditions, citizenship, and political affiliation or belief.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and functions of the job. If you require an accommodation, please make sure to inform the Human Resources Department by the first week of employment. If an accommodation is not required at the time of employment, but is later required, you must inform the Human Resources Department of the need for accommodation at the time it is needed.