Sr. Implementation Manager

Wellthy is seeking a Sr. Implementation Manager to own end-to-end implementation for complex enterprise accounts, including flagship clients, and to build scalable processes that enable faster growth. This role reports directly to the CEO and SVP of Client Success and operates with significant autonomy, setting strategy, resolving issues independently, and escalating only what truly needs executive input.

Responsibilities will include:

• Own implementation strategy and execution for enterprise accounts, including flagship clients
• Build, refine, and continuously improve scalable implementation processes to support growth across Backup Care and Care Concierge
• Operate with high autonomy, making tradeoffs and escalating only when necessary
• Lead multiple concurrent client implementations, meeting negotiated launch timelines and initial enrollment targets
• Manage 1 direct report, with headcount expected to grow to 2-3 within 12 months as client volume increases
• Set and own performance targets: on-time launch rate, implementation NPS, post-launch client satisfaction
• Maintain complete, current, and properly stored project documentation across all active implementations
• Provide regular status updates to stakeholders on implementation progress, risks, and timelines
• Conduct regular quality checks to confirm client solutions meet agreed requirements before and after launch
• Resolve client-facing implementation issues, including technical configuration problems and member onboarding challenges
• Partner across Client Success, Growth, Product/Engineering, Marketing, and Care teams to deliver a cohesive client experience
• Set and manage client expectations on timelines, deliverables, and risks
• Run kickoff and milestone meetings; proactively surface and resolve blockers before they impact timelines
• Provide ongoing education and support to clients and partners throughout implementation
• Oversee junior team members; document and train other teams/staff on implementation playbooks

You’re a great fit if you:

• Have a bachelor’s degree and 7+ years in Implementation or Client Services, including experience managing complex, high-visibility enterprise accounts
• Have experience in a backup care service (preferred)
• Have a track record of owning outcomes independently, not just executing a plan handed to you
• Possess strong project management and organizational skills
• Are comfortable escalating and resolving issues without waiting for direction
• Are curious about AI and emerging tools as workflow accelerators
• Have experience with Salesforce, Notion, and Slack (preferred)
• Are open to learning, experimenting, and evolving

Total Compensation

The starting salary for this position is $120,000-$145,000.

Additional benefits include:

• Remote work environment
• Medical, dental, and vision benefits within 30 days of hire
• Retirement savings account with matching company contributions
• Mental health benefits
• 15 days paid vacation, with two additional days for each subsequent year (up to a maximum of 25 days)
• Sick and Caregiving Days
• Professional development initiatives for growth
• Generous parental leave (maternal and paternal) during a new child’s first year (born into family or adopted) and pregnancy loss leave

Role Requirements

• Strong internet connection, quiet space to take calls, and a professional (distraction-free) environment
• Private, secure internet and phone access suitable for handling sensitive information

Note: This is a remote, US-based opportunity. Candidates must be located in the United States, excluding Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Oklahoma, Rhode Island, and West Virginia.