Sr. IT Assistant Engineer

Role Summary

The IT Support Executive assists the IT Manager in day-to-day IT operations across a multi-branch healthcare network. The role covers first-line user support, asset and ticket tracking, user account and device onboarding, and basic monitoring, and helps keep systems running within agreed SLAs.

Key Responsibilities

Helpdesk & User Support

• Handle first-line incidents and requests raised through the ticketing system (osTicket), and resolve or escalate within SLA.
• Provide support for desktops, laptops, printers, email, Microsoft 365 / Google Workspace and HIS access issues, in person and remotely.
• Update tickets with clear notes and closure details.

Asset & Inventory Management

• Maintain accurate asset records in GLPI: assignment, transfer, return and sign-off.
• Track licences, warranties and consumables, and report upcoming renewals.
• Keep device inventory and employee handover records up to date.

Onboarding / Offboarding

• Prepare laptops with the standard configuration and software for new joiners.
• Create and disable user accounts, email IDs and access as per HR requests and approvals.
• Collect asset return and complete clearance checklists for leavers.

Monitoring & Branch Coordination

• Watch Zabbix alerts and basic endpoint/antivirus status, and report issues to the IT Manager.
• Coordinate with branch staff and vendors for hardware faults, network issues and installations.
• Assist during new branch setup, including device deployment and testing.

Documentation & Reporting

• Prepare daily/weekly ticket and asset reports.
• Maintain simple SOPs and how-to guides for recurring issues.
• Follow IT security policy, access control and data confidentiality rules.

Required Skills

• Windows 10/11 troubleshooting, basic Active Directory user management
• Basic networking: IP addressing, DHCP/DNS, Wi-Fi, LAN troubleshooting
• Hardware and peripheral support (laptops, printers, CCTV/biometric basics)
• Familiarity with any ticketing or asset tool (osTicket / GLPI preferred)
• Good communication in English and Hindi; clear written ticket updates
• Ownership, punctuality and willingness to travel to branches when needed

Desirable

• Working knowledge of Microsoft 365 admin center, Intune enrollment basics or Google Workspace admin
• CCNA / A+ / MCSA or equivalent certification
• Healthcare or multi-branch IT experience

Qualification

Graduate / Diploma in IT, Computer Science or a related field.