SR LEASING SPECIALIST

As a Sr. Leasing Specialist, you will play a crucial role at GHP. You will serve as a seasoned sales professional with demonstrated success. You will provide leadership and mentoring to Leasing Specialist, promoting a positive work environment that encourages collaboration and teamwork. The ideal candidate will have an outgoing and driven personality, as well as an entrepreneurial mindset.

REPORTS TO: Leasing Manager

HOW YOU WILL CONTRIBUTE:

Customer Service:

• Provide a memorable leasing experience for prospective residents through completing creative and personalized tours.

• Travel from the Leasing Concierge Center to the client’s preferred communities to showcase all GHP DTLA Luxury properties daily.

• Create a sense of community and an outstanding living experience for new residents.

• Assists with all prospect inquiries including application process, tour coordination, lease administration, and approval process to ensure the new resident has the best move-in experience attainable.

• Works closely with the Client Operations Manager to ensure the leasing team is providing a seamless tour and move-in experience at the company’s highest standards.

• Demonstrates service excellence through the demonstration of company values, our employee promise, policies, and initiatives.

Sales and Marketing:

• Maintains a working knowledge of all community features and benefits and ensures these are showcased during the sales process with all prospects.

• Demonstrates a sense of urgency when making appointments for future residents to visit our communities.

• Continuously reach out to potential residents with tailored updates - from the ideal floorplan they’ve had in mind to the lifestyle in the neighborhood.

• Creates a pipeline of prospects by ensuring all leads are followed up and addressed daily.

• Adheres to sales and occupancy goals, and service standards by consistently delivering a strong closing ratio.

• Shop competitive properties and stays up to date with the competitive market

• Develops and maintains Reputation Management and Marketing Activities

Operations:

• Maintains a fundamental working knowledge of all lease documentation and resident guide policies and procedures (e.g., Fair Housing guidelines, renter’s insurance policy, lease forms, agreements, etc.)

• Able to communicate leasing qualifications to prospective residents

• Follow the GHP hospitality standards by ensuring the 'model' apartments and target apartments are ready for the show (e.g., cleanliness, WOW fridge, green apples)

• Organize prospect and leasing files

• Input resident and other pertinent information into the company accounting system

• On the move-in day, collect move-in funds, renters insurance and perform a move-in inspection, when needed.

• Obtain necessary copies of documents, keys, parking tags, and key fobs for scheduled move-in. Move-In packets should be ready and prepared before the resident’s move-in date.

• On move-in day, travel to meet the resident(s) at the assigned property to perform the move-in process, when needed.

Leadership:

• Identifying market trends to increase future occupancy and provide recommendations to the Leasing Manager

• Train and collaborate with Leasing Specialist to identify and solve any leasing issues that arise

• Ensure WOW fridges for all model units are restocked

• Assist the Leasing Specialist with file compliance for approval and second closing deals.

• Responsible for shopping competitive properties and performing a bi-weekly market survey

• Organize weekly leasing and traffic reports for Leasing Manager and Regional Sales Manager.

• Responsible for leading weekend sales huddles.

• Responsible for sending nightly “Daily Activity Report” for the Leasing Concierge Center.

• Additional job duties and responsibilities as needed.