Sr Manager Customer Quality

<p class="MsoNormal" align="center" style="margin-bottom:0in;text-align:center;line-height:normal;background-size:initial;"><b><span style="font-size:16pt;color:#C55811;">Customer Quality Manager</span></b></p><p><b></b></p><b></b><p class="MsoNormal" align="center" style="margin-bottom:0in;text-align:center;line-height:normal;background-size:initial;"><b><span style="font-size:16pt;color:#C55811;"> </span></b></p><p class="MsoNormal" style="margin-bottom:11.25pt;line-height:normal;background-size:initial;"><b><span style="font-size:10pt;color:#000000;">Enabling a software-defined, electrified future.</span></b><b><span style="font-size:10pt;"></span></b></p><p><b></b></p><b></b><p class="MsoNormal" style="margin-bottom:11.25pt;background-size:initial;line-height:1;"><span style="font-size:10pt;line-height:107%;color:#000000;">Visteon is a technology company that develops and builds innovative digital cockpit and electrification products at the leading-edge of the mobility revolution. Founded in 2000, Visteon brings decades of automotive intelligence combined with Silicon Valley speed to apply global insights that help transform the software-defined vehicle of the future for many of the world’s largest OEMs. The company employs 10,000 employees in 18 countries around the globe and generated $3.76 billion in sales (USD) in 2022.</span><span style="font-size:10pt;line-height:107%;"></span></p><p></p><p class="MsoNormal" style="margin-bottom:11.25pt;text-align:justify;line-height:normal;background-size:initial;"><b><span style="font-size:10pt;color:#000000;">Mission of the Role:</span></b><b></b><span style="font-size:10pt;color:#000000;">The Customer Quality Manager (CQM) supports manufacturing plants across the Americas region and collaborates closely with design teams to ensure alignment between product development and quality standards. This role requires a strong understanding of manufacturing environments, design processes, and supplier interactions to drive robust quality systems and deliver customer satisfaction through proactive communication and rapid issue resolution.</span></p><p></p><p class="MsoNormal" style="margin-bottom:0in;line-height:normal;background-size:initial;"><b><span style="font-size:10pt;color:#000000;">Key Objectives of this Role: </span></b><b><span style="font-size:10pt;"></span></b></p><p><b></b></p><b></b><p class="MsoListParagraphCxSpFirst" style="margin-bottom:0in;text-indent:-0.25in;line-height:normal;background-size:initial;"><span style="font-size:10pt;font-family:Symbol;">·<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="font-size:10pt;color:#000000;">Implement and maintain effective quality systems aligned with customer requirements and Visteon standards.</span><span style="font-size:10pt;"></span></p><p></p><p class="MsoListParagraphCxSpMiddle" style="margin-bottom:0in;text-indent:-0.25in;line-height:normal;background-size:initial;"><span style="font-size:10pt;font-family:Symbol;">·<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="font-size:10pt;color:#000000;">Drive a strong quality mindset within plants through anticipation and prevention tools (PFMEA, MPQA, audits, Vistway Standards).</span><span style="font-size:10pt;"></span></p><p></p><p class="MsoListParagraphCxSpMiddle" style="margin-bottom:0in;text-indent:-0.25in;line-height:normal;background-size:initial;"><span style="font-size:10pt;font-family:Symbol;">·<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="font-size:10pt;color:#000000;">Ensure timely and effective resolution of quality issues, preventing recurrence and maintaining customer confidence.</span><span style="font-size:10pt;"></span></p><p></p><p class="MsoListParagraphCxSpMiddle" style="margin-bottom:0in;text-indent:-0.25in;line-height:normal;background-size:initial;"><span style="font-size:10pt;font-family:Symbol;">·<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="font-size:10pt;color:#000000;">Facilitate global standardization of quality KPIs and processes.</span><span style="font-size:10pt;"></span></p><p></p><p class="MsoListParagraphCxSpMiddle" style="margin-bottom:0in;text-indent:-0.25in;line-height:normal;background-size:initial;"><span style="font-size:10pt;font-family:Symbol;">·<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="font-size:10pt;color:#000000;">Provide training and guidance on quality tools and systems, including CIMple implementation.</span><span style="font-size:10pt;"></span></p><p></p><p class="MsoListParagraphCxSpMiddle" style="margin-bottom:0in;text-indent:-0.25in;line-height:normal;background-size:initial;"><span style="font-family:Symbol;color:#515151;">·<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="font-size:10pt;color:#000000;">Foster collaboration between manufacturing, design, and supplier teams to ensure seamless quality integration.</span><b><span style="font-family:'Segoe UI', sans-serif;color:#515151;"></span></b></p><p><b></b></p><b></b><p class="MsoListParagraphCxSpLast" style="margin-bottom:0in;line-height:normal;background-size:initial;"><b><span style="font-family:'Segoe UI', sans-serif;color:#515151;"> </span></b></p><p class="MsoNormal" style="margin-bottom:0in;line-height:normal;background-size:initial;"><b><span style="font-size:10pt;color:#000000;">Key Performance Indicators</span></b><b><span style="font-size:10pt;"></span></b></p><p><b></b></p><b></b><p class="MsoListParagraphCxSpFirst" style="margin-bottom:0in;text-indent:-0.25in;line-height:normal;background-size:initial;"><span style="font-size:10pt;font-family:Symbol;">·<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="font-size:10pt;color:#000000;">Customer Quality Metrics: GWC, PPM, MIS compliance.</span><span style="font-size:10pt;"></span></p><p></p><p class="MsoListParagraphCxSpMiddle" style="margin-bottom:0in;text-indent:-0.25in;line-height:normal;background-size:initial;"><span style="font-size:10pt;font-family:Symbol;">·<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="font-size:10pt;color:#000000;">Issue Resolution: Timeliness and effectiveness of 8D problem-solving processes.</span><span style="font-size:10pt;"></span></p><p></p><p class="MsoListParagraphCxSpMiddle" style="margin-bottom:0in;text-indent:-0.25in;line-height:normal;background-size:initial;"><span style="font-size:10pt;font-family:Symbol;">·<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="font-size:10pt;color:#000000;">System Implementation: Adoption of quality systems and standards across plants.</span><span style="font-size:10pt;"></span></p><p></p><p class="MsoListParagraphCxSpMiddle" style="margin-bottom:0in;text-indent:-0.25in;line-height:normal;background-size:initial;"><span style="font-size:10pt;font-family:Symbol;">·<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="font-size:10pt;color:#000000;">Customer Satisfaction: Measured through feedback and reduced quality alerts.</span><span style="font-size:10pt;"></span></p><p></p><p class="MsoListParagraphCxSpMiddle" style="margin-bottom:0in;text-indent:-0.25in;line-height:normal;background-size:initial;"><span style="font-size:10pt;font-family:Symbol;">·<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="font-size:10pt;color:#000000;">Cross-Functional Collaboration: Effective interaction with design and supplier teams.</span><b><span style="font-size:10pt;"></span></b></p><p><b></b></p><b></b><p class="MsoListParagraphCxSpLast" style="margin-bottom:0in;line-height:normal;background-size:initial;"><b><span style="font-size:10pt;"> </span></b></p><p class="MsoNormal" style="margin-bottom:0in;line-height:normal;background-size:initial;"><b><span style="font-size:10pt;color:#000000;">Key Year One Deliverables:</span></b><span style="font-size:10pt;"></span></p><p></p><p class="MsoListParagraphCxSpFirst" style="margin-bottom:0in;text-indent:-0.25in;line-height:normal;background-size:initial;"><span style="font-size:10pt;font-family:Symbol;">·<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="font-size:10pt;color:#000000;">Full implementation of customer-specific quality systems for OEMs (KIA, Mazda, Toyota, Nissan).</span><span style="font-size:10pt;"></span></p><p></p><p class="MsoListParagraphCxSpMiddle" style="margin-bottom:0in;text-indent:-0.25in;line-height:normal;background-size:initial;"><span style="font-size:10pt;font-family:Symbol;">·<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="font-size:10pt;color:#000000;">Establish robust tracking and reporting of plant performance (daily/weekly/monthly).</span><span style="font-size:10pt;"></span></p><p></p><p class="MsoListParagraphCxSpMiddle" style="margin-bottom:0in;text-indent:-0.25in;line-height:normal;background-size:initial;"><span style="font-size:10pt;font-family:Symbol;">·<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="font-size:10pt;color:#000000;">Develop and deploy global initiatives for quality KPI standardization.</span><span style="font-size:10pt;"></span></p><p></p><p class="MsoListParagraphCxSpMiddle" style="margin-bottom:0in;text-indent:-0.25in;line-height:normal;background-size:initial;"><span style="font-size:10pt;font-family:Symbol;">·<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="font-size:10pt;color:#000000;">Deliver training sessions on CIMple and problem-solving tools.</span><span style="font-size:10pt;"></span></p><p></p><p class="MsoListParagraphCxSpLast" style="margin-bottom:0in;text-indent:-0.25in;line-height:normal;background-size:initial;"><span style="font-size:10pt;font-family:Symbol;">·<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="font-size:10pt;color:#000000;">Ensure lessons learned from quality issues are shared across plants and regions.</span><span style="font-size:10pt;"></span></p><p></p><p class="MsoNormal" style="margin-bottom:0in;line-height:normal;background-size:initial;"><span style="font-size:10pt;"> </span></p><p class="MsoNormal" style="margin-bottom:0in;line-height:normal;background-size:initial;"><b><span style="font-size:10pt;color:#000000;">Qualification, Experience and Skills: </span></b><span style="font-size:10pt;"></span></p><p></p><p class="MsoListParagraphCxSpFirst" style="margin-bottom:0in;text-indent:-0.25in;line-height:1;background-size:initial;"><span style="font-size:10pt;font-family:Symbol;">·<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="font-size:10pt;color:#000000;">Bachelor’s degree in Engineering, Quality Management, or related field.</span><span style="font-size:10pt;"></span></p><p></p><p class="MsoListParagraphCxSpMiddle" style="text-indent:-0.25in;background-size:initial;line-height:1;"><span style="font-size:10pt;line-height:107%;font-family:Symbol;">·<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="font-size:10pt;line-height:107%;color:#000000;">Minimum 10+ years in automotive quality management or manufacturing quality systems. </span><span style="font-size:10pt;line-height:107%;"></span></p><p></p><p class="MsoListParagraphCxSpMiddle" style="margin-bottom:0in;text-indent:-0.25in;line-height:1;background-size:initial;"><span style="font-size:10pt;font-family:Symbol;">·<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="font-size:10pt;color:#000000;">Proven experience with OEM customer requirements and maquiladora operations.</span><span style="font-size:10pt;"></span></p><p></p><p class="MsoListParagraphCxSpMiddle" style="text-indent:-0.25in;background-size:initial;line-height:1;"><span style="font-size:10pt;line-height:107%;font-family:Symbol;">·<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="font-size:10pt;line-height:107%;color:#000000;">Strong knowledge of PFMEA, MPQA, VPRS, and 8D methodologies. </span><span style="font-size:10pt;line-height:107%;"></span></p><p></p><p class="MsoListParagraphCxSpMiddle" style="text-indent:-0.25in;background-size:initial;line-height:1;"><span style="font-size:10pt;line-height:107%;font-family:Symbol;">·<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="font-size:10pt;line-height:107%;color:#000000;">Familiarity with WC, PPM, MIS, and other quality KPIs. </span><span style="font-size:10pt;line-height:107%;"></span></p><p></p><p class="MsoListParagraphCxSpMiddle" style="text-indent:-0.25in;background-size:initial;line-height:1;"><span style="font-size:10pt;line-height:107%;font-family:Symbol;">·<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="font-size:10pt;line-height:107%;color:#000000;">Excellent communication and leadership skills. </span><span style="font-size:10pt;line-height:107%;"></span></p><p></p><p class="MsoListParagraphCxSpMiddle" style="text-indent:-0.25in;background-size:initial;line-height:1;"><span style="font-size:10pt;line-height:107%;font-family:Symbol;">·<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="font-size:10pt;line-height:107%;color:#000000;">Ability to work across cultures and time zones (APAC collaboration). </span><span style="font-size:10pt;line-height:107%;"></span></p><p></p><p class="MsoListParagraphCxSpMiddle" style="text-indent:-0.25in;background-size:initial;line-height:1;"><span style="font-size:10pt;line-height:107%;font-family:Symbol;">·<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="font-size:10pt;line-height:107%;color:#000000;">Strong time management and problem-solving abilities.</span><span style="font-size:10pt;line-height:107%;"></span></p><p></p><p class="MsoListParagraphCxSpMiddle" style="text-indent:-0.25in;background-size:initial;line-height:1;"><span style="font-size:10pt;line-height:107%;font-family:Symbol;">·<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="font-size:10pt;line-height:107%;color:#000000;">Fluent in English. </span><span style="font-size:10pt;line-height:107%;"></span></p><p></p><p class="MsoListParagraphCxSpMiddle" style="text-indent:-0.25in;background-size:initial;line-height:1;"><span style="font-size:10pt;line-height:107%;font-family:Symbol;">·<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="font-size:10pt;line-height:107%;color:#000000;">Willingness to travel to plants as needed. </span><span style="font-size:10pt;line-height:107%;"></span></p><p></p><p class="MsoListParagraphCxSpLast" style="text-indent:-0.25in;background-size:initial;line-height:1;"><span style="font-size:10pt;line-height:107%;font-family:Symbol;">·<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="font-size:10pt;line-height:107%;color:#000000;">High responsiveness and availability for global coordination.</span><span style="font-size:10pt;line-height:107%;"></span></p><p></p><p class="MsoNormal" style="margin-bottom:0in;line-height:normal;background-size:initial;"><span style="font-size:10pt;"> </span></p><p class="MsoNormal" style="margin-bottom:0in;line-height:normal;background-size:initial;"><span style="font-size:10pt;"> </span></p><p class="MsoNormal" style="margin-bottom:0in;line-height:normal;background-size:initial;"><b><span style="font-size:10pt;color:#000000;">Key Behavioral Competency: </span></b><span style="font-size:10pt;"></span></p><p></p><p class="MsoNormal" style="margin-bottom:0in;line-height:normal;background-size:initial;"><span style="font-size:10pt;"> </span></p><p class="MsoNormal" style="margin:0in 0in 0in 0.25in;text-indent:-0.25in;line-height:normal;background-size:initial;"><span style="font-size:10pt;font-family:Arial, sans-serif;">•<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="font-size:10pt;color:#000000;">Critical Thinking</span><span style="font-size:10pt;"></span></p><p></p><p class="MsoNormal" style="margin:0in 0in 0in 0.25in;text-indent:-0.25in;line-height:normal;background-size:initial;"><span style="font-size:10pt;font-family:Arial, sans-serif;">•<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="font-size:10pt;color:#000000;">Growth Mindset</span><span style="font-size:10pt;"></span></p><p></p><p class="MsoNormal" style="margin:0in 0in 0in 0.25in;text-indent:-0.25in;line-height:normal;background-size:initial;"><span style="font-size:10pt;font-family:Arial, sans-serif;">•<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="font-size:10pt;color:#000000;">Strategic Partnering</span><span style="font-size:10pt;"></span></p><p></p><p class="MsoNormal" style="margin:0in 0in 0in 0.25in;text-indent:-0.25in;line-height:normal;background-size:initial;"><span style="font-size:10pt;font-family:Arial, sans-serif;">•<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="font-size:10pt;color:#000000;">Leadership</span><span style="font-size:10pt;"></span></p><p></p><p class="MsoNormal" style="margin-bottom:0in;line-height:normal;background-size:initial;"><span style="font-family:'Segoe UI', sans-serif;color:#515151;"> </span></p><p class="MsoNormal" style="margin-bottom:0in;line-height:normal;background-size:initial;"><span style="font-family:'Segoe UI', sans-serif;color:#515151;"> </span></p><p class="MsoNormal" style="margin-bottom:0in;line-height:normal;background-size:initial;"><b><span style="font-size:10pt;color:#000000;">Reporting Structure:</span></b><span style="font-size:10pt;color:#000000;">The role reports directly to the Director – Regional Quality</span><span style="font-size:10pt;"></span></p><p></p><p class="MsoNormal" style="margin-bottom:0in;line-height:normal;background-size:initial;"><span style="font-size:10pt;"> </span></p><p> </p><p class="MsoNormal" style="line-height:1;"><strong><span style="font-size:10pt;line-height:107%;font-family:Calibri, sans-serif;">Visteon Culture:</span></strong><span class="ui-provider"><span style="font-size:10pt;line-height:107%;"> If you thrive in a fast-paced, organizational culture that requires agility, adaptability, and a growth mindset from its employees to thrive and stay ahead of the curve Visteon is the place. We value high performance and a drive for results. Innovation, risk-taking, and continuous learning help us keep up with the ever-changing landscape of our industry and be Market leaders. At Visteon you can be more. </span></span></p><p></p>