Sr. Manager - PM
Position: PM Sr. Manager
Department: EUS000
Company: WUS
Location: Houston, TX
Overseas Assignment: On-site engineering/business support
Reports To: Jeffrey Chiu
Position Summary
Local hire on-site representative to support customer (Apollo) located in Houston, TX
Key Responsibilities
-Immediate Customer Complaint Resolution: Provide on-site troubleshooting at the first instance when customers encounter unexpected hardware, mechanical, or software issues during verification and assembly; report findings back to RD for analysis and resolution.
-Early-Stage Business Intelligence Gathering: Conduct regular face-to-face meetings with customer EPMs, Strategic Sourcing teams, and project executives to align with the customer's future product roadmaps and order intentions.
-IUR Allocation & Control: Manage the inventory of IURs within customer side, including component replacement and rework (such as HPM and material replacement verification).
-Ad-hoc Local Support