Sr Manager PMO

General Summary

The Senior Manager Programs and Strategy provides oversight to the field quality function. The role oversees Managers responsible for leading and implementing Quality Management System eligible for certification under and ISO standard and strategy that support the goals of the business. The role is responsible for identifying trends within the function and formulating strategies to maximize profitability and address issues.

Primary Responsibilities

Manages at least 2-4 full time exempt teammates. Management responsibilities include, but are not limited to hiring, coaching, skills development, recognition and rewards, staff productivity and performance management to include disciplinary actions up to and including termination.

Plans, organizes, staffs, directs and controls the day-to-day operations of the department; develops and implements policies and programs as necessary.

Develops and manages the department budget, ensures compliance and addresses variances and other budget concerns.

Sets department direction and insures timely and accurate data flow to senior management as required.

Assuring, establishing and implementing service surveys on regular basis with reporting to internal and external management.

Develops the roadmap and delivers operational direction to team on service quality and prioritize incremental opportunities to address across the FedEx Supply Chain network.

Leads the effort in executing quality program initiatives and supports the vertical leads in supervising implementation of quality plans. This role is responsible for identifying and documenting nonconforming items and assist with root cause analysis with corrective and preventative actions.

Manages relationships across engineering to support technical and quality issues.

Serve as leader to the team that will conduct internal and external audits on quality programs across the network.

Focus on operational execution, service delivery and service costs, KPI's and continuous improvement.

Provides leadership in using Quality Driven Management techniques within the business, encouraging use of analysis to drive decision making and development of improvements. Ensures team understands expectations and how information is reported and used.

Actively participates in leadership development activities, including succession planning, coaching, and individual development planning within span of control.

Assess and adapt to industry trends and changes, recommending changes or improvements within the Quality function as necessary.

Other duties as assigned.

Education/Experience

"Bachelors degree in related field & 8 years of experience OR Associate degree in related field & 10 years of experience OR 12 years of experience

6 years of supervisory or management experience"

Management responsibilities include, but are not limited to hiring, coaching, skills development, recognition and rewards, labor planning and forecasting, staff productivity and performance management to include disciplinary actions up to and including termination.

ASQ quality certification preferred

PMP® Certification is preferred

Demonstrated ability to interact effectively at multiple levels, in support of our customer relationships.

Demonstrated self-confidence, particularly with client relationships; strong relationship building skills.

Excellent communication and presentation skills; ability to effectively present information and respond to questions from groups of managers, clients, teammates, customers, and the general public.

A proven track record of mentoring and developing direct reports and subordinates.

Combination of office and on-site work with significant travel within North America (additional international travel may also be required)

Requirements, Perks, and Benefits (US -- Exempt)

Physical & Cognitive Requirements (With or Without Accommodation)

• Ability to follow policies and procedures.
• Ability to read, write, and interpret information.
• Ability to add, subtract, multiply, and divide.
• Ability to use hands to finger, handle, or feel.
• Ability to sit, walk, or stand for the duration of the shift.
• Must possess visual acuity to perform essential job functions.
• Ability to conduct physical tasks with a full range of motion throughout the warehouse environment.
• Ability to lift/carry items up to 50 pounds.

Equal Opportunity Employer

FedEx Supply Chain, Inc. is an Equal Opportunity Employer, including veterans and individuals with disabilities.

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant

Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (for U.S. applicants and employees only). Please click below to learn more:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / Spanish

FedEx Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact FSC.TalentAcquisition@fedex.com.

Perks and Benefits at FedEx Supply Chain (FSC)

• Competitive Pay: Competitive wages depending on your location and experience, paid bi-weekly for both full-time and part-time opportunities.
• 401K plan with company match after 1 year
• Tuition reimbursement program
• Holiday pay and accrued paid time of programs ofering both Vacation and PTO
• Medical, dental, vision, and voluntary benefits available on day one
• Basic life insurance
• Basic AD&D coverage
• Supplemental Life and Supplemental AD&D
• Short-Term and Long-Term Disability coverage for full-time employees after 180 days of service
• Paid parental leave for both moms and dads
• Paid bereavement and jury duty

Note: Pay is based on several factors including, but not limited to, market location and may vary depending on job-related knowledge, skills, education/training, and a candidate's work experience.

Job Disclaimer (US)

Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The Company reserves the right to modify duties or assign additional responsibilities as necessary to meet business needs.