Sr. Network Engineer

Role - Sr. Network Engineer
Job Description

· 4+ years work experience in networking (Cisco Catalyst Switch, Cisco Router)

· Manning of Network Support Desk

· Manage shift operations - Break rotation, tardiness, SOPs are followed

· Point contact for issues happening within his/her shift

· Ensuring proper shift handover

· Highlight any key shift issues or areas for improvement and provide recommendations on how to improve

· Perform Network monitoring and fault rectifications of all detected alerts

· Ensuring daily checklist are completed timely and correctly

· Attending to Service/Change Requests

· Manage escalation in accordance to defined process

· Liaise with service providers ensuring third party/supplier faults are cleared in a controlled and timely manner

· Supporting Skills - Cisco ASA Series, Cisco Router, Cisco Nexus Series

· Required (one or more of the following):
Certifications such as CCNP/ CCIP/CCSP/ CCIE/ JNCA /ITILV3 and other relevant IT industry certificates

All your information will be kept confidential according to EEO guidelines.