(Sr.) Partner Program Manager/Technical (Assistant) Manager

Overview
The Partner Program Manager is responsible for developing, managing, and optimizing partner programs that drive revenue growth, partner engagement, and long-term strategic value. This role works cross-functionally with sales, marketing, product, and operations to ensure partners are successful and aligned with company goals.

Key Responsibilities
Partner Lifecycle Management

• Develop onboarding processes for new partners
• Create frameworks for partner enablement, training, and certification
• Monitor collaborative projects and partner engagement throughout the lifecycle

Performance & Analytics

• Define KPIs (e.g., revenue contribution, partner activation, retention rates)
• Track and analyze partner performance data
• Use insights to optimize program effectiveness and ROI

Cross-Functional Collaboration

• Work with sales teams to drive partner-sourced and partner-influenced revenue
• Coordinate with engineering teams on integrations or partner-related features
• Collaborate with marketing on co-marketing campaigns and partner communications

Partner Experience & Enablement

• Build resources such as playbooks, training materials, and partner portals
• Ensure partners have the tools and support needed to succeed
• Gather partner feedback and advocate internally for improvements

Operations & Governance

• Establish processes, policies, and compliance standards for partners
• Manage partner agreements, incentives, and program rules
• Ensure scalability and operational efficiency

Qualifications

• Bachelor’s degree in Business, Marketing, Engineering or related field (MBA often a plus)
• 3–5+ years of experience in partnerships, program management, or business development
• Strong project management and organizational skills
• Experience working cross-functionally in a fast-paced environment
• Analytical mindset with experience using data to drive decisions
• Excellent communication and stakeholder management skills