Sr Police Telecommunicator

UT MD Anderson is a leading institution focused on cancer care, research, education, and prevention. The Senior Police Telecommunicator serves a critical role within the University of Texas Police Department at Houston by coordinating and documenting security and technical support activities, processing emergency and non-emergency communications, and supporting public safety operations. The Senior Police Telecommunicator ensures prompt response to requests for service while safeguarding law enforcement personnel, security staff, and the public through effective communication and accurate data management.

The Senior Police Telecommunicator operates in a high-volume public safety environment requiring advanced communication skills, emergency call handling expertise, and the ability to manage multiple responsibilities simultaneously. The Senior Police Telecommunicator maintains a professional, poised, positive, and calming demeanor while supporting campus safety and emergency response operations.

The ideal candidate has experience in emergency communications, public safety dispatching, or security operations with demonstrated ability to process emergency and non-emergency calls, utilize Computer-Aided Dispatch systems, monitor security and alarm systems, coordinate response activities, and provide guidance and support to team members. Candidates should possess strong multitasking, decision-making, and communication skills while performing effectively in a fast-paced environment.

At UT MD Anderson, the Senior Police Telecommunicator plays an essential role in protecting patients, visitors, employees, and facilities by supporting emergency communications, security operations, and critical incident response. This position offers opportunities to develop advanced public safety communication skills, work alongside law enforcement and security professionals, and contribute directly to the institution's mission while benefiting from a comprehensive rewards package and work-life resources.

Responsibilities
Emergency Communications & Dispatch
• Answer emergency telephone calls for police events and service requests
• Remain engaged with callers until it is safe and appropriate to disconnect
• Dispatch and manage emergency and non-emergency calls for service
• Ensure prompt security officer, technician, and law enforcement response to requests for assistance
• Process incoming 9-1-1 calls, Code Blue alarms, and security alarm response events

Computer-Aided Dispatch & Records Management
• Enter service calls and premise information into a Computer-Aided Dispatch (CAD) system
• Perform data entry into national, state, and local criminal databases
• Provide emergency and crime-related data to assist responding personnel
• Initiate the Records Management System (RMS) process by assigning report numbers
• Ensure proper administrative information is accurately captured within the CAD system

Alarm Monitoring & Emergency Notification
• Monitor, acknowledge, and process CCURE alarm alerts
• Monitor and process South Campus fire alarm notifications
• Ensure proper law enforcement or emergency response to alarm events
• Initiate departmental mass notifications during emergency situations
• Coordinate activities with Monitoring Services during hurricanes and long-term emergencies
• Monitor weather conditions and other critical factors during crisis and catastrophic events

Surveillance & Monitoring Services
• Monitor CCTV during special events and police-related activities
• Identify situations requiring law enforcement or security response
• Forward surveillance information to designated public safety dispatch stations
• Support effective law enforcement response through continuous monitoring activities
• Perform monitoring services functions for The University of Texas Health Science Center at Houston

Leadership, Guidance & Operational Support
• Coordinate and guide assigned security personnel and technicians
• Provide guidance and support to Police Telecommunicator personnel
• Coordinate and record security and technical support activities
• Perform multiple tasks concurrently in an intense and fast-paced environment
• Maintain a professional, poised, positive, and calming demeanor during routine and emergency operations