Sr. Product Analyst

About the role

Senior Product Manager to own the Channel Systems product line: Rebate, Pricing, SISTSO / 3S Management and Channel Product Management. This is an IT software product role. You will sit between Sales Operations, Channel Finance and Engineering, and your core value is translating complex commercial policy into scalable, auditable system logic. You are accountable for the roadmap, the requirement quality, the delivery outcome and the technical fitness of the platform in the Malaysia and wider AP market.

Key responsibilities

• Own the multi-year roadmap for one or more channel systems (Rebate / Pricing / SISTSO 3S / Channel Product Management), balancing global platform/template standards against Geo/Market specific requirements

• Define measurable delivery and quality indicators for each release — rebate calculation accuracy, quote approval cycle time, sell-through data completeness, interface reconciliation pass rate, defect leakage — and manage the backlog against them

• Break the roadmap into deliverable phases: define what constitutes the MVP for each initiative and what is deferred, and sequence releases so that business value lands early rather than in one big-bang go-live

• Gather requirements at source: work directly with Sales Operations, Channel Finance, Pricing and Supply Chain to clarify vague or verbal commercial policy, and write it up as unambiguous, testable requirements

• Run backlog grooming with the IT team — walk through each requirement, answer the open questions, agree acceptance criteria, confirm effort and dependencies, and get stories to a ready state before sprint planning

• Master the underlying channel logic: how rebates are accrued and settled, how price protection and special pricing get approved, how multi-tier discounts are calculated, how sell-in / sell-through / sell-out are reconciled, and how channel inventory ageing works

• Design the IT solution: process flows, data models, document state transitions, approval routing, and clickable prototypes (Figma / Axure / draw.io)

• Define system boundaries and interfaces clearly: what this system exchanges with SAP / ERP, CRM, Partner Portal, BI and MDM — who sends what, when, in what state the data lands, what happens on a repeated call, and how a mismatch gets corrected

• Identify and deliver AI use cases within the channel domain — for example intelligent price recommendation, rebate anomaly detection, natural-language querying of channel data, document and contract parsing, or an operations copilot for partner support

• Partner with a China-based IT team through the full agile lifecycle: backlog grooming, sprint planning, UAT, release and hypercare

• Organise business-user UAT, validate that delivered functionality matches the intended business logic, and own defect triage and resolution through to production sign-off

• Own Key User Training (KUT) and End User Training (EUT) as part of the go-live path: design the training scope and curriculum, prepare training material, system manuals and demo scenarios, deliver KUT sessions to business key users, and support or run EUT roll-out to end users across the covered markets

• Instrument the product; use system usage data, financial variance reports and business-user feedback to prioritize the backlog

• Identify manual workarounds and Excel-based processes in channel operations and convert them into system capability

About you

• 5–8+ years in B2B / enterprise software product management, with demonstrated end-to-end ownership of a complete product line

• Hands-on product experience in at least one of: Channel Management, CRM, ERP, Pricing / CPQ, or Rebate / Commission / Incentive systems

• Proven ability to model complex commercial and financial logic — price structures, discount hierarchies, accrual and settlement, or distributor inventory management

• Practical command of mainstream AI tooling, and the ability to judge where AI is and is not the right solution within an enterprise system; able to write clear requirements for AI-enabled features

• Able to hold a design-level conversation with engineering on data models, API contracts and system boundaries; able to write basic SQL for self-service data validation

• Fluent in Agile / Scrum; comfortable working with a distributed engineering team across time zones

• Excellent business English (working language in Malaysia). Professional Chinese strongly preferred for direct collaboration with China-based R&D

• Confident delivering system training and demos to business audiences; able to author training material and user manuals in both English and Chinese

• Proficient with Figma / Axure, JIRA / Confluence

• Bachelor's degree or above in Computer Science, Information Systems, Business, Finance or a related field