Sr Production Support Specialist

job summary: 1. Respond to and resolve business queries for Market Risk space. 2. Manage user query mailbox effectively, understand the scope of team's work and ensure timely and appropriate response is provided for all user queries. 3. Respond to and resolve feed and batch support items, Manage alerts and monitoring. 4. Utilize important framework tools such as ITSM, ITRS, JIRA, DynaTrace and Splunk, etc. for both making updates and producing reports. 5. Incident management - provide timely an…