Sr.Project Manager - Salesforce

Job Title: Sr.Project Manager

Location: Bangkok, Thailand (Hybrid / Full-time)

Key Responsibilities

Delivery & Governance

* Own end-to-end delivery of Salesforce projects across the full lifecycle: Discovery > Design > Build > SIT > UAT > Deploy > Hypercare

* Build and manage the Project Plan, baseline, Milestones and dependencies across multiple workstreams or concurrent projects

* Maintain the RAID log (Risks, Assumptions, Issues, Dependencies) and lead Steering Committee meetings with clients

* Plan UAT, Go-live, Cutover and Hypercare together with the team

Quality Review

* Oversee deliverable quality at the milestone level, perform final reviews and give actionable feedback

* Work with the Lead Consultant to guide Consultants, ensuring they own their work and decisions

Client Management

* Act as the main counterpart for client managers and executives, including Key Accounts

* Manage expectations, escalations and client satisfaction throughout the project

Scope, Change Requests & Commercials

* Control scope, prepare Change Requests and Impact Analyses (scope / time / cost / effort)

* Partner with the Business Partner and Sales to grow Change Requests and new projects within existing accounts (new-logo sales is not part of this role)

* Track effort vs. budget, project P/L, milestone billing and penalty risk

Multi-vendor Projects

* Manage joint projects with other vendors and external PMOs, define a clear RACI across vendors, and report in the PMO's format

People & Continuous Improvement

* Provide performance feedback on Consultants as input to evaluations

* Improve templates, best practices and Lessons Learned; use AI tools responsibly while protecting client confidentiality

3. Qualifications

Requirements

* Bachelor's degree or higher in IT, Computer Science, Engineering, Business or a related field

* At least 10 years of experience managing large-scale projects in IT implementation or consulting

* Strong understanding of the Software Development Life Cycle (SDLC)

* Excellent communication, negotiation and stakeholder management skills, including with client executives

* Able to lead UAT when needed: planning, test scenarios, coordinating users and driving sign-off

* Solid understanding of project financials: budget, effort, P/L and milestone billing

* Excellent Thai communication skills; professional English in speaking, reading and writing

* Proficient with project management tools such as Jira, MS Project and Excel / Google Sheets

* Able to travel to client sites as required

* Able to work under high pressure and be reachable outside business hours when needed

Nice to Have

* Salesforce Certifications such as Salesforce Administrator or Associate

* PM Certifications such as PMP, PMI-ACP, PRINCE2 or Scrum Master

* Experience with Integration, Data Migration or Experience Cloud projects

* Experience in joint projects with other vendors under an external PMO

What We Look For

* Strong ownership, proactive decision-making, and the courage to flag scope, budget or penalty risks early

* A coach who helps the team own their work rather than doing it for them

* The ability to keep client relationships strong under pressure

Benefits:

• ประกันสังคม

• ประกันสุขภาพ

• ประกันอุบัติเหตุ

• เงินโบนัสประจำปี

• ท่องเที่ยวประจำปี

• ตรวจสุขภาพประจำปี

• Flexi Benefit ต่อคนต่อปี

• Provident fund by UOB (กองทุนสำรองเลี้ยงชีพ)

• ค่าเดินทางที่เกี่ยวข้องกับการพบปะลูกค้าของบริษัท

• Beautiful - Facial Treatments (ยกเว้นรายการที่ใช้เข็ม)

• ค่าใช้จ่ายในการสอบใบประกาศนียบัตรตามที่บริษัทกำหนด

• วันลาพักร้อน ลาวันเกิด ลากิจ ลาป่วย ลาฮันนีมูน และวันลาประเภทอื่นๆ

• Hair Wellness (ทำสีผม, ย้อมสีผม, ตัดผม และบริการอื่นๆ ที่เกี่ยวกับผม)

M intelligence | Richmond Building, 75/42, 14th Fl., Soi Sukhumvit 26, Khlong Ton Sub-district, Khlong Toei District, Bangkok, 10110