Sr. Project Manager, Store Ops
At Bath & Body Works, we believe everybody deserves to feel good. When you join us, you're part of more than an iconic fragrance and personal care brand — you become part of Gingham Nation, where people are at the center of everything we do.
We believe great associate experiences create great consumer experiences. When our associates feel supported, inspired and empowered, consumers feel it. Whether you're starting your career or building your next chapter, we invest in your growth so you can learn, lead and help create feel good moments every day.
The Sr. Project Manager, Workforce Management is responsible for driving operational efficiency and enabling sales growth through Workforce Management fundamentals, tools and processes. By evaluating and recommending improvements based on observations and feedback from Field Leadership and cross-functional partners, this role ensures that solutions align with organizational strategies. The Sr. Project Manager takes concepts from ideation to solution delivery, emphasizing the importance of speed, customer focus and team orientation. The role serves as a key liaison between the store’s organization, Store Operations, Finance, Human Resources, Legal, IT and other Home Office functions.
Responsibilities\:
Responsible for execution of primary work streams – owns development of work plan, timeline and communication and gaining leadership alignment
• Evaluate emerging trends in retail workforce management and trendsetting practices to develop and execute a comprehensive strategy that supports the organization's growth and operational goals
• Use business acumen and store focused approach to recommend product improvements (UKG and Reporting Platform) to support schedule effectiveness, sales, customer satisfaction, user experience, and product stability
• Serve as subject matter expert with a broad and detailed knowledge of store operating procedures, and current capabilities and constraints with our existing field operating model
• Collaborate with cross functional teams across the enterprise evaluate processes, recommend improvements and present innovative ideas that align with feedback, observations and company strategies; including workforce management, labor planning, staffing, selling, and compliance
• Strong understanding of User Acceptance Testing (UAT), project timeline management, and user experience (UX) design
• Represent Store Operations in cross functional workstreams to test, monitor, and assess the performance and stability of systems, working with appropriate teams to troubleshoot issues, influence SLAs, communicate with field teams and implement improvements to mitigate future occurrences, especially during peak timeframes
• Support Workforce Management field requests and issue resolution
• Support HR Compliance, providing input, feedback and communication
• Evaluate, develop and deliver training for Store and Field Leaders on Workforce Management tools, labor optimization and effective schedules