Sr. Recovery Specialist

Join Us in Making an Impact ✨

At OneAZ Credit Union, our success is measured only by yours. We’re here to create lasting change in the lives of our members, our communities, and our team. If you're looking for a career with purpose, where your work truly matters—you've found it!

Who You Are 🧩

You’re impactful, compassionate, and fearless, ready to embrace new challenges and shape the future of financial well-being. You take accountability for our success and thrive in an environment where curiosity is celebrated. If this sounds like you, let’s build something great together.

What You’ll Do 🚀

📍This position will be located at our Corporate Office: 2355 W Pinnacle Peak Rd, Phoenix, AZ 85027

The Sr. Recovery Specialist contacts and locates members with delinquent accounts, demonstrating the ability to secure payment and avoid potential loss by performing prescribed duties.

• Contact delinquent members by telephone and mail to determine the reasons for delinquency, and assist members in developing plans to bring accounts to current status; or mitigating losses when necessary.
• Demonstrate proficiency in securing payment arrangements for past due or charged off loans, credit cards, share accounts, mortgages, and lines of credit to mitigate potential losses.
• Research member account and transaction activity information and utilize skills and skip tracing tools to contact members and resume collection activity or proceed to next steps.
• Update and note demographics and collection activity on accounts through delinquent loan recovery system.
• Obtain, summarize, and update qualifying information to submit deferments and hardships for management approval.
• Submit recommendations to management for voluntary or involuntary repossession approval and processing.
• Submit recommendations to management for settlement, legal action, or charge off when appropriate.
• Utilize above mentioned collection strategies to successfully manage resolve rate for collection queue of accounts.
• Review accounts with management when exceptions and escalations are necessary, obtain direction on how to handle or transfer calls to management to service.
• Service inbound calls, ensures service level and abandoned call rate are within department guidelines and established goals.
• Maintain superior member service throughout each call while assisting in identifying and executing solutions for members.
• Demonstrate proficiency in credit reporting knowledge.
• Demonstrate proficiency in bankruptcy and repossession knowledge and mitigating its effects in our servicing member accounts without additional risk to Credit Union.
• Follow up on abandon vehicle notices to insure lien position.
• Process title checks to validate lien position.
• Follow up on GAP warranty coverage to mitigate any potential loss.
• Reconcile ECM daily transaction report, correct any data entry errors, and process payments.

What You Bring 🎯

• High School Diploma High school diploma or general education degree (GED) required.
• 3 to 5 years related loan adjustment/collections experience required.

Compensation & Benefits 🎉

• Generous paid time off: paid holidays, floating holidays, personal days, vacation days, plus sick time
• Low-cost Medical, Dental & Vision plans
• Paid childcare assistance
• Award-winning 401K
• Gym fee reimbursement
• Tuition Reimbursement
• Student loan repayment
• ...and much more. Explore all the details in our comprehensive Benefits Booklet
• Target hiring range $21.12/hr. - $26.40/hr. (Depending on experience and prior to any incentives this position is eligible for)

Why Join OneAZ?

At OneAZ, we’re not just a credit union; we’re a financial trailblazer that passionately cares about inspiring dreams and driving prosperity in the communities we serve. We exist to clear the way for dreamers and doers, aspiring to be the bank for new pioneers.

We are driving change in our communities, constantly improving our products and services so our members and their families can relentlessly pursue their dreams. By embodying our values and living our promise, you’ll be part of a team committed to exceeding expectations and redefining what’s possible.

Additional Notes:

Knowingly submitting false information will result in disqualification for consideration of future positions, termination of employment and forfeiture of other rights. Candidates for this position will be required to sign an authorization for OneAZ to conduct a credit and criminal background check, pursuant to procedures in the Fair Credit Reporting Act and any other applicable laws. All candidates will be considered for this position on an individualized basis, in compliance with all applicable equal employment opportunity laws. Any individual who meets the definition of a mortgage loan originator (MLO) and is employed by a federal agency-regulated institution will need to be registered on the Nationwide Mortgage Licensing System (NMLS). Ensures compliance with applicable policies, laws, and regulations, including the Bank Secrecy Act (BSA), Anti-Money Laundering (AML) compliance, USA Patriot Act, and Office of Foreign Assets Control (OFAC). This job description should not be considered all-inclusive. It is merely a guide of expected duties. The associate understands that the job description is neither complete, nor permanent and may be modified at any time. At the request of their supervisor, an associate may be asked to perform additional duties or take on additional responsibilities without notice. Complies with all policies and standards. Position grades could fluctuate based on market value.