Sr, Service Desk_EDl

<p>Job Description</p><p><br /></p><p>• Excellent oral & written communication</p><p>• Knowledge in Windows AD</p><p>• Knowledge in Exchange Server / Office 365</p><p>• Knowledge in Entra and Endpoint manager</p><p>• Cross functional Knowledge in MAC with Windows Domain</p><p>• Knowledge in User Permissions / Access Restriction for Domain Accounts</p><p>• Ensure 100% availability of resources as per SOW</p><p>• Standardize the Service Desk operations and implement best practices</p><p><br /></p><p>Primary Skills (Preferred)</p><p><br /></p><p>• Knowledge in Troubleshooting OS / Hardware related Issues</p><p>• Knowledge in Troubleshooting Application Related issues</p><p>• Knowledge in Remote Support for Windows / MAC users with appropriate Tools</p><p>• Knowledge of MS Office products (word, excel, PowerPoint, Outlook)</p><p><br /></p><p>Secondary Skills (Preferred)</p><p><br /></p><p>• Knowledge in Mac OS / Application Troubleshooting</p>