Sr. Service Desk Engineer (Night Shift)

Salary: ₱100,000 – ₱120,000 per month

We will reach out to you via the email address provided in your resume should you qualify for the next steps of your application.

Work Arrangement: ONSITE in Clark Office

Work Shift: Monday- Friday, 9:00 PM - 6:00 AM PHT (NIGHT SHIFT)

Position Overview:

The Sr. Service Desk Engineer is responsible to Identify, maintain, troubleshoot and resolve Level 1 and Level 2 problems (workstations and servers) for users of computing devices, end-user applications, HCS standard software, corporate smartphones and other technology related devices in alignment with SLA guidelines.

This role may REQUIRE significant previous MSP experience.

This position is part of the Help Center Team (Helpdesk) so candidates must be passionate about technology, highly skilled at customer service via phone and email, and have the ability to thrive in a fast paced environment.

Job Responsibilities:

• IT Support and troubleshooting relating to technical issues involving Microsoft’s core business applications and operating systems.

• Basic remote access solution troubleshooting and support including VPN, Terminal Services (RDS), and Citrix (VDI).

• Administer and support clients in a Citrix / RDS Environment including assistance with connectivity, installing application software or troubleshooting login or security issues.

• Install and maintain network devices including printers, network scanners, phones or other corporate devices.

• Provide support, maintain, and update security measures (passwords, MFA, security groups, antivirus, PAM) to ensure the integrity of company data resources and prevent unauthorized access to network systems.

  • IT Support and troubleshooting relating to technical issues involving Microsoft’s core business applications and operating systems.

  • Provide basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.

  • Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets.

  • Communication with customers via phone and ticketing system keeping them informed of incident progress, notifying them of impending changes or agreed outages.

• Maintain accuracy of client records

• Configure and support workstations.

  • The work with this role may involve more complex work, but you need to be happy to do whatever work is available, sometimes including workstation-related or entry-level server tickets.

• Liaise with vendors support as needed to resolve problems and determine equipment requirements.

• Maintain & improve documentation for client sites and internal infrastructure.

  • On-going commitment to self-paced training & upskilling to preserve & enhance professional viability.

Skills Requirements:

• Sr. Service Desk Engineer with minimum four years of relevant experience

• Minimum one (1) to four (4) years’ experience with the following:

  • MSP

  • Microsoft Windows (Workstation) or Windows Server Support.

  • Microsoft applications

  • Cloud-based Technologies

  • Business applications, printing systems

• Minimum one (1) to four (4) years’ experience:

  • Support in Corporate Switching/VLAN/Routing/Firewalling

• Minimum one (1) to four (4) years’ experience:

  • Above Basic Comprehension of Network Setups and Configurations, Corporate Antivirus Support, VPN Connectivity Support

Nice to have:

• Minimum one (1) to four (4) years experience:

  • Windows Server Support

  • Active Directory Support

• Proficient in Microsoft Office Suite (Outlook, Word, Excel and PowerPoint)

• CompTia A+ Certification, Project+, Network+ (Active and Current) or Network Technician Level 2 Certifications

• Apple Certification and/or MAC experience a plus

Job Offer:

• Free relocation accommodation of up to 4 weeks for those relocating near Technology Elite Office*

• 21 Days Paid Time Off (PTO) Annually + 1 Additional PTO per successful year of tenure (up to five (5) years)

• HMO coverage for employee +1 FREE dependent on the first day of employment +1 additional FREE dependent per successful year of tenure (up to five (5) years)

• We provide Relocation Salary Loan assistance*

• Tenure Incentive Program*

• Referral Bonus of up to Php20,000.00*

• Ac

*Terms and conditions apply