Sr ServiceNow Business Analyst
About MBRDI
Mercedes-Benz Research and Development India (MBRDI), headquartered in Bengaluru with a satellite office in Pune, is the largest R&D center for Mercedes-Benz Group AG outside of Germany. Our mission is to drive innovation and excellence in automotive engineering, digitalization, and sustainable mobility solutions, shaping the future of mobility.
Key Responsibilities
- Elicit, analyze, and document business requirements for ServiceNow enhancements and new developments
- Translate requirements into user stories, acceptance criteria, and functional designs
- Collaborate with developers, architects, and product owners to deliver solutions
- Conduct workshops, process mapping, and gap analysis
- Support design reviews, sprint planning, and backlog grooming
- Ensure adherence to ServiceNow best practices and platform standards
- Drive UAT planning, execution, and stakeholder sign-off
- Identify automation and optimization opportunities across processes
- Act as a single point of contact (SPOC) for functional clarifications during development
✅ Must-Have Skills
- 5–8 years of Business Analysis experience, with strong ServiceNow platform exposure
- Hands-on experience in ServiceNow modules such as\:
- ITSM (Incident, Problem, Change, Request)
- At least one of\: ITOM / CSM / HRSD
- Strong understanding of ServiceNow development lifecycle (SDLC)
- Experience in writing\:
- User stories & acceptance criteria
- BRD / FRD / functional specifications
- Knowledge of ServiceNow workflows, forms, catalog items, and integrations
- Experience working in Agile/Scrum environment
- Strong stakeholder management and communication skills
- Experience in UAT coordination and defect management
- Ability to translate business needs into technical requirements