Sr. Servicenow Developer
Posted Updated
Description
Responsibilities
- Design, develop, and implement ServiceNow SPM solutions including Demand, PPM, Agile Development, Resource Management, and Financial Planning.
- Configure and customize ServiceNow SPM modules to support enterprise portfolio visibility, prioritization, and value realization.
- Ensure solutions are scalable, configurable, and aligned with ServiceNow best practices and roadmap recommendations.
- Strategic Business Engagement: Partner with senior business leaders, PMOs, finance, and delivery teams to gather and translate strategic objectives into SPM capabilities.
- Facilitate workshops and stakeholder interviews to uncover pain points, maturity gaps, and opportunities for optimization.
- Act as a trusted advisor, bridging strategy, execution, and technology.
- Automation, Optimization Governance: Analyze portfolio, demand, and delivery processes to identify opportunities for automation and continuous improvement.
- Drive standardization of intake, prioritization, funding, and execution workflows across the enterprise.
- Establish governance controls and reporting to support strategic alignment, transparency, and compliance.
- Technical Leadership Delivery Excellence: Develop advanced ServiceNow configurations including flows, workflows, business rules, UI policies, client/server scripts, and integrations.
- Provide technical leadership and mentorship to junior developers and ServiceNow administrators.
- Support release planning, upgrades, and platform enhancements with minimal disruption.
- Testing, Deployment Continuous Improvement: Lead and support User Acceptance Testing (UAT), ensuring solutions meet business and strategic expectations.
- Monitor production performance and adoption metrics, proactively resolving issues.
- Continuously improve user experience, reporting accuracy, and operational efficiency.
- Agile Delivery Collaboration: Collaborate with Agile Release Trains, Product Owners, and Scrum Masters.
- Support Agile and hybrid delivery models within ServiceNow SPM.
- Contribute to roadmap planning and backlog refinement activities.
- Future Roadmap Growth Focus: This role will play a key role in shaping the next-generation SPM roadmap, including expansion into Enterprise Agile Planning (EAP) and value stream management.
- Integration of AI-driven insights for portfolio prioritization and forecasting.
- Enhanced financial transparency through investment planning and cost modeling.
- Deeper integration with ITSM, ITOM, HRSD, and APM for end-to-end visibility.
- Adoption of data-driven KPIs, executive dashboards, and OKR alignment.