freehire launches on Product Hunt on 26 August.

Follow →

Axon

Discussion

Sr Software Technical Account Manager I

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

The Technical Account Manager will own the day-to-day relationship with one of Axon’s key customers to a build long-term, strategic partnership. As the main point of contact for your customers, you will be looked upon to provide best practices and technical expertise to help your stakeholders achieve their operational goals using Axon’s products. You will also work closely with multiple cross-functional teams by providing invaluable insight into your customer’s needs and challenges, helping influence and guide internal product roadmaps and projects. As someone that wears multiple hats, from project management to product expert to consultant, you will continually be focused on making your customer more efficient and more confident within their daily workflows.

What You’ll Do

Location: Dallas, TX, remote unless traveling (50% travel requirement)
Reports to: Director of Professional Services, Enterprise

  • Achieve mastery of all Axon technologies / products, specifically Fusus, body cameras and Draft One
  • Use exceptional written and oral communication skills to effectively lead business and technical presentations, demonstrations and conversations with VP-level audiences within your account
  • Use leadership skills to independently prioritize and execute project tasks in a methodical and disciplined manner
  • Manage customer expectations, keeping customers satisfied and expectations realistic
  • Provide up to tier-2 technical support
  • Provide overall project management of the core deployment plan engaging with 3rd party integrators and the client
  • Remain organized and focused on removing obstacles through creativity and adaptation to rapidly changing circumstances
  • Develop relationships with key partners across Axon to solve problems and successfully deploy the Axon products
  • Where possible, improve or develop technical documentation to ease understanding and usage of our products and services
  • Communicate customer feedback across multiple teams and divisions within Axon to drive product development and improvement
  • Maintain customer confidence, especially in high-pressure situations

What You Bring

  • Bachelor’s Degree or equivalent work experience
  • 7+ years of experience working with Major City or Enterprise-level customers
  • Proven track record of successfully managing customer relationships and technical projects
  • Understanding of SAAS, Cloud providers/solutions, Virtualization, Storage
  • Knowledge of routing and switching methodologies, Wi-Fi, telecommunications, and Internet technologies
  • Ability to articulate at a technical level appropriate to the circumstance – i.e. for clients with varying levels of IT knowledge and skillset
  • Unmatched analytical, strategic and creative problem-solving skills
  • Excellent interpersonal skills with strong written and verbal communication
  • Detail oriented with excellent organizational and time management skills
  • Demonstrated ability to deal with change and excel in high-stress situations
  • Hands-on experience with TASER devices and associated software platforms, or prior experience in a law enforcement, corrections, military, or public-safety environment.
  • Demonstrated ability to provide remote technical support across both hardware and software, including troubleshooting device connectivity, configuration, firmware, applications, and user workflows.
  • Ability to translate complex technical information into clear, practical guidance for officers, agency administrators, and other nontechnical users.
  • Familiarity with law-enforcement operations, training practices, evidence-management workflows, and agency policies is strongly preferred.

Preferred Qualifications

  • JIRA, and Microsoft Dynamics knowledge
  • Knowledge of CCTV, VMS, and IP cameras
  • Experience working closely with a sales and support team
  • Experience working and supporting law enforcement or other governmental agencies
  • Experience in networking and telecommunications
  • Experience supporting TASER devices and related software—or a background in law enforcement or public safety—is strongly preferred, along with the ability to remotely troubleshoot both hardware and software issues for technical and nontechnical users.

Benefits that Benefit You

  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • And yes, we have snacks in our offices

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at [email protected] or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [email protected]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at . If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to [email protected].

Show

What this application asks

greenhouse

First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location

  • Preferred First Name optional
  • LinkedIn Profile
  • Are you able to meet the travel requirement for this position of 50%? choose one
  • What city do you currently reside in?
  • Do you have any contractual obligations, agreements, relationships, or commitments to another person or entity that would impact, impede or interfere with your ability to join Axon? choose one
  • Are you legally authorized to work in the United States for any US employer now and in the future? choose one
  • Will you now or in the future require sponsorship for employment in the United States? choose one
  • Can you provide verification of both your identity and authorization to work in the United States, to the extent required by law? choose one
  • Are you at least 18 years of age? choose one
  • Based on the below information, would you meet the requirements for a deemed export license in order to access EAR - controlled technology? choose one
  • ACKNOWLEDGMENT OF RECEIPT AND REVIEW I acknowledge that I received a copy of Axon’s Prohibited Possessor Questionnaire (“Questionnaire”) and that I read it, understood it, and answered the questions truthfully and accurately. I understand that Axon has the maximum discretion permitted by law to interpret, administer, change, modify, or delete this Questionnaire at any time with or without notice. I understand that neither this Questionnaire nor any other communication by a recruiter, hiring manager, supervisor, manager, Axon’s People Operations, or any other Axon employee, whether oral or written, is intended in any way to create a contract of employment. I understand that Axon will keep this information secure and confidential and will not use any such information for any unlawful purpose or in any unlawful way. Finally, I again represent that all the information provided herein is truthful and accurate. choose one
  • Are you a fugitive from justice? choose one
  • Are you an alien illegally or unlawfully in the United States? choose one
  • Are you an alien who has been admitted to the United States under a nonimmigrant visa? (i.e. H-1B, TN, F1) choose one
  • Are you an unlawful user of, or addicted to, marijuana or any depressant, stimulant, narcotic drug, or any other controlled substance? choose one
  • Are you subject to a court order, including a Military Protection Order issued by a military judge or magistrate, restraining you from harassing, stalking, or threatening your child or an intimate partner or child of such partner? choose one
  • Are you under indictment or information in any court for a felony, or any other crime for which the judge could imprison you for more than one year, or are you a current member of the military who has been charged with violation(s) of the Uniform Code of Military Justice and whose charge(s) have been referred to a general court-martial? choose one
  • Federal Firearms Licensee Employee Accessor Questionnaire choose any
  • Have you ever been adjudicated as a mental defective OR have you ever been committed to a mental institution? choose one
  • Have you ever been convicted in any court of a misdemeanor crime of domestic violence, or are you or have you ever been a member of the military and been convicted of a crime that included, as an element, the use of force against a person as identified in the instructions? choose one
  • Have you ever been convicted in any court, including a military court, of a felony, or any other crime for which the judge could have imprisoned you for more than one year, even if you received a shorter sentence including probation? choose one
  • Have you ever been discharged from the Armed Forces under dishonorable conditions? choose one
  • Have you ever renounced your United States citizenship? choose one

See also

260,468 jobs
Senior-Level jobs
18,687 jobs
Remote Worldwide jobs
51,101 jobs
JavaScript jobs
70,452 jobs
TypeScript jobs
178,837 jobs
Python jobs
60,556 jobs
React jobs
8,329 jobs
Go jobs
29,539 jobs
Backend jobs
13,507 jobs
Frontend jobs
130,839 jobs
AWS jobs

Tailor your CV for this role?

We couldn't check your fit for this role — add a CV to your profile to see it next time.

A new version of freehire is available