Sr Solution Consultant

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

Sr. Solution Consultant –

Role Overview:

Key Responsibilities

• Lead customer-facing implementation activities for HRSD solutions including Document Manager and People Assist.
• Facilitate kickoff, discovery, requirements, configuration, testing, and go-live readiness sessions.
• Guide customers through standard and premium launch methodologies, including accelerated out-of-the-box implementations and more complex enterprise implementations.
• Translate customer business needs into practical configuration recommendations using predefined templates, roles, workflows, and best practices.
• Support role mapping, SSO coordination, integration readiness, tenant setup, and UKG Pro integration alignment.
• Help customers understand product capabilities, prerequisite training, and implementation expectations.
• Manage scope boundaries clearly, including identifying out-of-scope items such as advanced customization, mass document ingestion, mass signature generation, or post-go-live service requests.
• Partner with internal technical, integration, support, and escalation teams to resolve implementation issues.
• Support document migration activities, including category mapping, sync enablement, migration readiness, and issue troubleshooting.
• Conduct workshops focused on practical use cases, customer enablement, and self-service adoption.
• Support UAT, go-live planning, post-launch transition, and customer feedback collection.
• Maintain clear communication, project documentation, status updates, risks, actions, and next steps.
• Work effectively with customers of varying complexity, including enterprise and global rollout scenarios.

Required Qualifications

• 5+ years of experience in consulting, SaaS implementation, HR technology implementation, professional services, or customer-facing delivery.
• Strong experience leading client meetings, discovery sessions, workshops, or implementation calls.
• Ability to manage multiple customer implementations with defined timelines and deliverables.
• Strong consultative skills, including active listening, requirements clarification, expectation management, and solution recommendation.
• Experience working with implementation methodologies such as kickoff, analysis, configuration, testing/UAT, and go-live.
• Ability to understand business processes and translate them into system configuration or implementation steps.
• Strong communication skills with the ability to engage HR, IT, payroll, operations, and leadership stakeholders.
• Comfortable working with project plans, playbooks, templates, best-practice guides, and internal knowledge resources.
• Ability to identify risks, blockers, and scope gaps early and escalate appropriately.

Preferred Qualifications

• Experience with HR Service Delivery, case management, employee document management, knowledge management, or employee self-service solutions.
• Experience with HRIS/HCM platforms such as UKG Pro, Workday, SAP SuccessFactors, Oracle HCM, ServiceNow HRSD, or similar systems.
• Familiarity with SSO, integrations, tenant setup, role-based permissions, workflow configuration, or document migration.
• Experience supporting enterprise, multi-country, or phased rollouts.
• Understanding of data privacy or compliance considerations such as GDPR.
• Experience in professional services, implementation consulting, customer success, or business process consulting.

Ideal Candidate Profile

This person should be a confident consultant who can bring structure to ambiguity, guide customers through a defined implementation process, and maintain healthy scope boundaries. They do not need to be a product expert on day one, but they should be able to learn quickly, communicate clearly, and help customers adopt best practices instead of over-customizing too early.

Success Measures

• Customers are prepared, trained, and clear on implementation expectations.
• Launches are delivered within agreed timelines and scope.
• Customer requirements are captured accurately and translated into practical configuration.
• Risks, dependencies, and out-of-scope requests are identified early.
• Customers feel guided, enabled, and ready for go-live.
• Internal handoffs to support or post-implementation teams are clean and well documented.

Company Overview:

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.