Sr. Support Engineer

Life at Ness

At Ness, people come first. Here, you'll be part of a vibrant team that values curiosity, innovation, and growth. We work with industry-leading clients on projects that truly make an impact while supporting every team member in carving out their unique career path. With resources for learning, certifications, and hands-on experiences, Ness offers you more than just a job—it’s a place where your ideas, ambition, and well-being matter.

The Role

We are seeking a highly skilled and self-driven Senior DevOps Engineer to join our engineering team and help build, optimize, and secure modern cloud infrastructure. This role is ideal for professionals who thrive in dynamic, high-impact environments and have deep hands-on experience across CI/CD pipelines, container orchestration, cloud services (especially AWS), and Infrastructure as Code. You’ll lead DevOps practices across critical projects that impact millions of users and data points.

Key Responsibilities

· Design, implement, and maintain CI/CD pipelines using tools such as Jenkins, GitHub Actions, or GitLab

· Build and manage secure, scalable infrastructure on AWS and hybrid on-prem environments

· Create and manage Terraform-based IaC environments and Helm charts for Kubernetes deployments

· Automate infrastructure provisioning, configuration, and monitoring for performance and availability

· Lead infrastructure troubleshooting and RCA for incidents in production and staging

· Implement disaster recovery, backup, and failover strategies

· Integrate QA automation within DevOps pipelines for continuous testing

· Work closely with developers and QA teams to align DevOps pipelines with delivery needs

· Support API deployment infrastructure and data pipeline performance across services

· Monitor infrastructure and applications using tools like Splunk, CloudWatch, Prometheus, or Grafana

Qualifications and Skills

· Strong ability to work independently or lead smaller DevOps initiatives

· Experience supporting fast-paced Agile teams with automation and tooling

· Excellent debugging and root cause analysis skills in distributed environments

· Strong communication skills, ability to interact with cross-functional teams and clients

Core Skills

· AWS (including services like EC2, Lambda, S3, API Gateway, CloudWatch, Transfer Family)

· Infrastructure as Code: Terraform, CloudFormation

· Containerization: Docker, Kubernetes (Rancher/Openshift a plus)

· CI/CD tools: Jenkins, GitHub Actions, GitLab CI

· Monitoring: Splunk, Prometheus, Grafana, CloudWatch

· Scripting: Python, Bash, Groovy, YAML

· SCM and artifact management: Git, Bitbucket, Artifactory

· Database familiarity: Postgres, Redis, MongoDB, Aurora

· Security: AWS IAM policies, DevSecOps practices, vulnerability management

Nice to Have

· Exposure to FinOps or cloud cost optimization practices

· Kafka/Confluent experience for data streaming pipelines

· Apache Airflow or MWAA

· Familiarity with Atlassian suite (JIRA, Confluence)

· Familiarity with serverless architecture patterns

· Experience with large-scale cloud migrations or hybrid architecture

What Makes You a Great Fit

· 6–10 years of experience in DevOps and infrastructure automation

· Expertise in AWS services and hybrid cloud environments

· Strong skills in CI/CD tools (Jenkins, GitHub Actions, GitLab)

· Hands-on with Infrastructure as Code (Terraform, CloudFormation)

· Proficient in containerization and orchestration (Docker, Kubernetes)

· Skilled in scripting (Python, Bash, Groovy, YAML)

· Experience with monitoring tools (Splunk, Prometheus, Grafana, CloudWatch)

· Knowledge of DevSecOps practices and security management

· Familiarity with databases like Postgres, Redis, MongoDB

· Ability to lead initiatives and troubleshoot complex distributed systems

Why Join Us:
At Ness, you will work with diverse, talented professionals who are dedicated to making an impact through technology. We encourage applicants of all backgrounds to apply—even if you don’t meet every requirement, we’d love to connect with you if this role excites you. We’re committed to creating an inclusive workplace that celebrates each team member’s unique talents.

With flexible remote options, diverse projects, and access to development resources, joining Ness means building a career that’s meaningful and impactful.

What to Expect Next:

We believe great experiences start with transparency—and that includes our hiring process. Here’s what you can typically expect after you hit "Apply":

1. HR Interview – A conversation to get to know you better and align on expectations.

2. Technical Interview – A chance to showcase your skills and experience.

3. Client Interview – Ensuring mutual fit between you and the client team.

4. Offer Stage – If everything aligns, we’ll be happy to make it official.

While many of our roles involve just 2–3 steps, some client processes may include additional conversations. Regardless of the path, we aim to keep every step transparent and respectful of your time.

Ready to Start Your Journey?