Sr. Support Manager, FundOps IT, IT
CITIC CLSA provides global investors and corporate executives with insights, liquidity and capital to drive their growth strategies.
Award-winning research, an extensive Asia footprint, direct links to China and highly experienced finance professionals differentiate our innovative products and services in asset management, corporate finance, equity and debt capital markets, securities and wealth management.
As part of CITIC Securities (SSE: 600030, SEHK: 6030), China’s leading investment bank, CITIC CLSA is uniquely positioned to facilitate cross-border capital flows and connect China to the world and the world to China.
CITIC CLSA operates from 13 countries across Asia, Australia, Europe and the Americas. For further information, please visit www.clsa.com.
Position Description
As part of the FundOps team (for Middle/Back office Technology Operations, you will work very closely with business users, various other teams for day to day delivery and operations.
In this role, you will be responsible to delivery change throughout the entire software delivery cycle, from requirement inception all the way to production rollout. As part of Support model, on a rotation basis, you will also be required to work with team to resolve production issues with minimal supervision.
Key Areas of Responsibilities
End to end delivery of software changes, from requirement inception to production rollout.
Rotation to perform production support tasks, including but not limited to:
Monitoring production environment and act on production incidents
Work on Service Request Fulfillment, Incident Management, Problem Management and Change Management.
Manage weekend events like software releases, BCP testing, exchange rehearsal etc.
Status reporting on Health Checks, Changes, Incidents, Capacity and Performance.
Documentation of Application Knowledgebase, Process.
Make monitoring tool changes aligned with changing requirements or gaps observed/reported.
Proactively highlight risk any risks observed and suggest ways to mitigate impact.
Suggest new ideas for Automation and be able to implement automation ideas.
Working/Driving on the TechOps Driven project to increase efficiency and productivity.
Requirements
Computer Science or equivalent bachelor degree, or higher
10+ years Support experience in an Investment Banking or Financial Domain, including 8+ years in managing multiple applications (in-house developed & vendor based applications)
Be proficient in at least one of these common programming languages: Java, Python, Shell scripting, PowerShell
Strong in SQL, Linux, Scripting using Bash / Ksh.
Familiar with DevOps stacks like Git, Bamboo, Jenkins, Docker, Kubernetes.
Strong understanding in entire software lifecycle, from development to production support
Strong problem-solving and analytical skills.
Strong desire to learn new technologies and equities trading workflow, Open-minded to adopt and propose best practice.
Strong written and verbal communication skills in English, Chinese proficieny will be a plus
Knowledge of Trade processing and domain
Experience in production support practice like incident communication / incident management / change management
Experience in managing applications for equities middle / back office.
Experience in Microsoft platforms (e.g. Windows Server, .NET, MS SQL, BizTalk)