Sr. System Engineer_TC29858

1. Product Development and NPI Support

• Support new product introduction from product definition, prototype build, engineering validation, pilot production, mass production, and product launch.

Review system specifications, BOMs, product configurations, compatibility requirements, and engineering documentation.

• Coordinate with motherboard, chassis, thermal, power supply, BIOS, firmware, software, validation, and manufacturing teams.
• Track engineering issues, validation status, project risks, and corrective actions to ensure projects meet schedule and quality targets.
• Support product readiness reviews and production release activities.

2. System Integration and Validation

• Perform system configuration, integration, functional testing, compatibility testing, and performance validation.
• Validate CPUs, GPUs, memory, storage, networking, power supplies, cooling solutions, operating systems, drivers, and peripheral devices.
• Analyze system performance, thermal behavior, acoustic performance, power consumption, stability, and reliability.
• Reproduce and troubleshoot hardware, firmware, BIOS, driver, operating system, and application-related issues.
• Work with engineering teams to identify root causes and drive corrective and preventive actions.

3. Product Configuration and Technical Documentation

• Maintain product specifications, supported configuration lists, BOMs, compatibility matrices, test reports, user guides, FAQs, and technical training materials.
• Support the creation and maintenance of product web content, configuration guides, sales tools, and technical collateral.
• Ensure product information is accurate and consistent across internal systems, customer-facing materials, and sales channels.
• Develop reference configurations and recommended solution stacks for different customer use cases.

4. Customer, Sales, and FAE Support
•Provide technical support to Product Management, Sales, FAE, channel partners, and customers during product evaluation, proof-of-concept, deployment, and post-launch support.
•Analyze customer requirements and recommend suitable system configurations and solutions.
•Support customer issue escalation, failure analysis, and technical communication.
•Participate in customer meetings, product demonstrations, technical training, and solution presentations when required.
•Help convert customer feedback and field issues into product improvement actions.

5. Product Lifecycle and Quality Management
•Monitor field quality, customer feedback, return data, engineering change notices, component changes, and product lifecycle risks.
•Coordinate component qualification, second-source validation, cost-reduction activities, and product sustaining engineering.
•Support engineering change management and evaluate the impact of component, firmware, BIOS, and design changes.
•Assist with product phase-in, phase-out, end-of-life, and replacement planning.