sr. systems analyst- Microsoft365
Summary
Senior Systems Analyst on Starbucks' Collaboration Engineering team, administering and governing enterprise collaboration platforms (Microsoft Teams, SharePoint Online, M365 Copilot, Smartsheet) for global partners. Work spans platform administration, security/compliance governance, licensing and vendor management, solution design, and Tier III escalation support.
At Starbucks, our mission is to inspire and nurture the human spirit – one person, one cup, and one neighborhood at a time.
As a Senior Systems Analyst – Collaboration Engineering, you will help shape and support the technology platforms that enable partners around the world to communicate, collaborate, share information, and get work done. This role is responsible for the administration, configuration, governance, support, and continuous improvement of enterprise collaboration platforms serving global teams across Starbucks.
You will act as a subject matter expert for collaboration technologies, partnering with Product Managers, Engineers, Security, Compliance, Infrastructure, and business stakeholders to deliver secure, reliable, and user-centric digital workplace experiences. This role combines platform administration, business analysis, solution design, vendor engagement, licensing management, and Tier III operational support responsibilities.
Summary of Key Responsibilities
- Administer and govern enterprise collaboration platforms including Microsoft Teams, SharePoint Online, M365 Copilot, Smartsheet, and related productivity technologies.
- Design and deliver collaboration solutions that align with business objectives, improve productivity, and enhance the partner experience.
- Manage platform security, governance, compliance, access controls, lifecycle management, and information protection requirements.
- Serve as the senior technical escalation point for complex platform issues, driving root cause analysis, service reliability, and operational excellence.
- Lead vendor relationships, support contract and renewal activities, and coordinate issue resolution with technology providers.
- Manage software licensing, utilization reporting, compliance, budgeting support, and cost optimization across collaboration platforms.
- Partner with business, product, security, compliance, infrastructure, and support teams to deliver secure, scalable, and reliable collaboration services.
- Drive platform adoption, change management, user enablement, and continuous improvement through analytics, feedback, and best practices.