Sr Systems Engineer
- Work with operational IT technical leads, senior developers to identify tasks and various needs.
- Work closely with PMO and support implementations.
- Tier 3 support for Application Management systems in both non-prod and prod environments.
- Establish new environments, rebuild old and implement new software and services.
- Configure applications and end-points in collaboration with vendors and business teams.
- Escalate and collaborate with vendors on issues and work through implementations, advanced configurations and product updates.
- Work with infrastructure and business team and resolve complex system issues and gaps.
- Identify and resolve issues utilizing a range of tools, platforms and coding languages.
- Identify opportunities for application monitoring, recovery and develop necessary tools utilizing product knowledge.
- Play key contact role on infrastructure projects like SAN replacement, OS patching, hardware updates etc.
- Participate and support Disaster Recovery, Platform upgrades etc.
- Plan and manage software patches/updates and work with Business on testing and successful implementation of various systems.
- Document release steps and updates processes of system components.
- Review vendor documentation, architecture and customize systems to Business needs.
- Build and maintain knowledge base of multiple systems for administration.
- Develops, tests, proofs and maintains software systems, according to established Software Development Methodology, Guidelines and Standards.
Required Experience, Qualifications and Education
- 3+ years of experience supporting Facets or other similar payor platform software
- 3+ years of experience delivering/implementing health care operations platform Software
- 2+ years of experience as a application diagnostician, troubleshooting across multiple platforms (IIS, JBoss, Jetty, Apache, Citrix, SQL, MQ, etc.)
- 2+ years of experience utilizing scripting to administer backend systems (PowerShell, VBScript, WMI, WinRM, etc.)
- 1+ years of working with health care software users, translating needs into requirements