Sr. Technical Architect

Role Summary :

Lead the strategy, architecture, and delivery of complex Salesforce solutions for the FMCG industry, ensuring scalable, secure, and business‑aligned CRM and customer experience platforms.

Key Responsibilities :

• Salesforce Strategy & Architecture

  • Lead the development of Salesforce strategies and reference architectures

  • Define multi-cloud Salesforce roadmaps aligned with business objectives, technology landscapes, and industry best practices.

• Solution Design & Implementation

  • Oversee the implementation of Salesforce solutions across Data Cloud, Marketing Cloud, Adobe Target, Sales, Marketing Activation tools and other Salesforce products

  • Ensure solutions are scalable, maintainable, and aligned with enterprise architecture standards

  • Building Proof-Of-Concept (POC) to demonstrate working model

  • Omni channel marketing experience (email, sms, whatsapp, social media)

• Integration & Data Architecture

  • Integrate Salesforce applications with external systems using robust identity and access management, data architecture, and best-practice integration patterns (API-led, event-driven, batch, etc.).

  • Work with data lakes (Snowflake), data platforms, ERP or back-office systems, LMS systems, Loyalty Management, analytics tools (e.g., Domo, Tableau, Power BI), cloud platforms (primarily GCP), Cloud Run

  • Familiarity with platform authentication patterns (SAML, SSO, OAuth)

  • Knowledge of data integration tools and experience integrating

• Secure & Scalable Application Development

  • Architect and guide the build of secure, scalable applications using sharing and security models, Lightning Web Components (LWC), Apex, Flow Builder, and related Salesforce development tools.

  • Enforce coding standards, governance, and performance best practices.

• Platform Governance & DevOps

  • DevOps practices (CI/CD, automation, release management) on the Salesforce platform.

  • Define governance models for environments, change management, and platform adoption.

• Stakeholder Management

  • Engage with business stakeholders to understand strategic business needs, present solution options, and manage expectations.

  • Serve as a trusted advisor, building long-term, trust-based relationships and guiding digital transformation journeys.

• Business Development & Account Growth

  • Lead business development and sales activities to generate new opportunities and expand existing relationships within target accounts.

  • Contribute to proposals, solution demos, and executive presentations to support deal pursuits.

• Delivery Leadership & People Management

  • Manage project teams, vendors, budgets, timelines, and quality assurance activities to ensure successful delivery.

  • Lead the delivery of high-quality solutions that meet and exceed client expectations.

  • Support the professional development of team members through coaching, mentoring, and constructive feedback.

• Thought Leadership & Knowledge Management

  • Stay current on Salesforce, CRM, and industry trends, and translate them into actionable recommendations for clients.

  • Contribute to the firm’s intellectual capital by creating knowledge assets, playbooks, and accelerators on internal content platforms.

Required Skills & Qualifications

• Bachelor’s degree in Computers science, Information technology or a related field.

• Minimum years of experience: At least 8+ years in the relevant field.

• Salesforce Certifications

  • Salesforce Application Architect and System Architect certifications (or equivalent experience with a clear path to achieving them).

• Solution & Delivery Experience

  • Proven experience leading and delivering complex Salesforce solutions using Sales Cloud, Service Cloud, Marketing Cloud, and related products for 5–10+ clients in FMCG industries.

• Integration & Ecosystem Expertise

  • Hands-on experience integrating Salesforce with:

    • Data platforms and data lakes

    • ERP or core enterprise systems

    • LMS, Loyalty systems

    • Analytics platforms

    • At least one major public cloud provider

• Market & Regional Experience

  • Strong understanding of the CRM market and competitive landscape (Salesforce, SAP, Microsoft Dynamics, Oracle, Zoho, etc.)

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