Sr.Technical Engineer

Years of Experience: 2 - 5 years of International Technical Support Experience

Key Responsibilities

• Provide technical support for Android and iOS POS systems, including payment devices such as EMV, NFC card readers, and PIN pads
  

• Troubleshoot POS software, hardware, and peripheral devices
  

• Diagnose and resolve retail network issues (LAN, WAN, TCP/IP, VPNs, Firewalls)
  

• Handle payment transaction, settlement, and connectivity issues
  

• Perform device provisioning, configuration, and MDM management
  

• Provide remote troubleshooting support to field devices
  

• Analyze system logs and escalated incidents to identify root cause
  

• Document troubleshooting steps and maintain knowledge base articles
  

• Collaborate with Level 1, Level 2, Level 3 teams and external vendors
  

• Ensure issues are resolved within defined SLA timelines
  

• Maintain clear and professional communication with clients throughout the issue resolution process
  

Requirements

Required Technical Skills

• Knowledge of POS systems and payment processing workflows
  

• Understanding of EMV, NFC, card payment devices
  

• Networking basics: LAN/WAN, TCP/IP, VPN, Firewalls
  

• Experience with Android & iOS device support
  

• Log analysis and troubleshooting skills
  

• Familiarity with MDM tools and remote support tools
  

Soft Skills & Other Requirements

• Good communication skills (verbal & written)
  

• Strong interpersonal and customer-handling skills
  

• Problem-solving and analytical mindset
  

• Ability to work in a fast-paced support environment
  

• Flexible to work in rotational shifts, including night shifts
  

• Team player with strong coordination skills