Sr. Technical Support (POS software)

Job Responsibilities:

• Responsible for providing best course of resolution to all POS system-related problems and issues.

• Works out of centralized ticketing logging system which includes determining priority and adhering to Service Level Agreements (SLA).

• Provides accurate information on IT products or services.

• Records events and problems and their resolution in logs.

• Provides internal professional organizational and administrative support.

• Works independently on a variety of assigned tasks to meet goals under general supervision and/or established guidelines; works in a team environment.

• Provides Off-Site Support (phone, web-based tools, e-mail) and onsite if necessary.

• Coordinates with the internal department head on client requests for enhancements and development.

• Handles communication and technical support related tasks to 3rd party affiliates including BIR and Mall Admin.

• Provides documentation and procedures for internal and external use.

Minimum Requirements:

• Bachelor's degree in Computer Science, Information Technology or equivalent.

• At least 2 years of POS software support experience (with fieldwork exp is an advantage).

• With proven experience in implementing/configuring/supporting Point-of-Sale (POS) software systems.

• Knowledge in retail and/or food and beverage operations is highly preferred.

• Tech savvy with working knowledge of office automation products, databases, and remote support.

• Good understanding of computer systems, mobile devices, and other tech products.

• Ability to diagnose and resolve basic technical issues.

• Must be customer service oriented.

• Excellent interpersonal skills.

• Fluent in English, both verbal and written.

• Strong organisational, multi-tasking, and time-management skills.

• Must be willing to work in Makati area.