Sr. Technical Writer/Trainer

Responsibilities:

• Research, write, and edit IT policies, processes and other IT documentation and IT training materials. Works on a variety of documentation tasks as needed, including development of presentation, graphics, illustrations and training materials.

• Coordinate approval of policies and procedures and update DocuShare

• Researches technical subject areas and translates complex concepts into accessible documentation

• Creates document outlines based on interviews with subject matter experts and research.

• Works with project managers, IT staff, and others to develop required deliverables.

• Oversees the document review process and coordinates review meetings.

• Organize and track the efforts of the IT Policies and Procedures Core Team.

• Train applicable topics in new IT Associate training or as part of IT software tool implementations or upgrades.

• Assist with a variety of related projects on an ad hoc basis.

• Train, schedule and coordinate new IT Associate training classes. Develops and delivers IT training with context and meaning.

• 5+ years of experience as a Technical Writer

• 3+ years of experience creating training documentation, curriculum and training others

• Experience with the Adobe suite of products and SharePoint

All your information will be kept confidential according to EEO guidelines.