SSDD060-2026 IT HELPDESK AGENT (8 POSITIONS) (TWO-YEAR FIXED-TERM CONTRACT)
Summary
IT Helpdesk Agent (8 openings, two-year fixed-term contract) providing ICT functional support to computer end users at the City of Tshwane: setting up and configuring hardware, performing software/hardware maintenance, resolving faults, maintaining device inventory, and meeting daily SLAs. Requires Grade 12 and 1-2 years' ICT end-user/desktop support experience; A+ is a plus.
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DEPARTMENT: SHARED SERVICES |
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Division: ICT Governance, Applications and Infrastructure Management |
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Section: ICT Network Management |
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Location: Pretoria Central |
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Reference number |
SSDD059-2026 |
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Position |
DESKTOP TECHNICIAN (10 POSITIONS) (TWO-YEAR FIXED-TERM CONTRACT) |
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To be advertised |
Internal |
External |
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This position seeks to attract |
African female |
African male |
Coloured female |
Coloured male |
Indian female |
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Indian male |
White female |
White male |
Person with disability |
All categories |
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Job level |
T9 |
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Scale |
R346 536,00 – R481 284,00 per annum |
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Estimated remuneration package |
R481 284 ,00 – R644 519,00 per annum |
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Job purpose |
To provide ICT functional support to computer end users in the City of Tshwane |
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Appointment requirements |
Grade 12 At least one to two years’ experience in ICT end user support or desktop technical support A+ will be an added advantage Computer literacy Must undergo a criminal record check and such a person shall allow their fingerprints to be taken by the Tshwane Metro Police Department at own cost |
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Personal attributes and/or competencies |
Planning and organising skills; oral communication skills; data conversion ability; user support skills; communication skills; cognitive ability |
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Primary functions |
Set up, configure and install new hardware equipment Perform software and hardware maintenance Provide efficient technical support to all end users Maintain an inventory of hardware devices Perform all other technical support and administrative duties Investigate and resolve hardware and software faults Ensure that daily service-level agreements are met |
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SAP |
S70103548; S70103549; S70103550; S70103551; S70103552; S70103553; S70103554; S70103555; S70103556; S70103557 |
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New/natural attrition |
New |
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Enquiries |
Olivia Matjila (012 358 6018) or Faith Seeta (012 358 2459) |