SSI (Supplemental Security Income) Account Representative

Job Title: SSI Account Representative
Department: Eligibility
Reports To: Office Manager
FLSA Classification: Non-Exempt

Job Summary

The SSI Account Representative supports PATHS' mission by assisting patients in applying for Supplemental Security Income (SSI) benefits and identifying available financial resources. This role works directly with patients, families, healthcare providers, and insurance representatives to facilitate benefit applications, provide financial advocacy services, and ensure accurate documentation while maintaining compliance with HIPAA and healthcare regulations. The position is based out of PATHS' Allentown, PA office and supports patient advocacy and eligibility efforts for healthcare clients throughout the region.

Company Information

Physician and Tactical Healthcare Services (PATHS), LLC is committed to provide the best possible environment for maximum development and goal achievement for all employees. Our practice is to treat each employee as an individual. We seek to develop a spirit of teamwork; individuals working together to attain a common goal. In order to maintain an atmosphere where these goals can be accomplished, PATHS provides a comfortable and progressive workplace. We take into account individual circumstances and the individual employee.

Founded in 2000, PATHS offers a broad range of account receivable management, patient advocacy, and consultation services to assist the needs of our healthcare clients. Our 4 offices in PA, NJ, and DE are home to 400 employees and serve over 100 clients. Healthcare providers we service include hospitals, physician groups, rehabilitation facilities, skilled nursing facilities, clinics, emergency departments, medical transport, home health, and behavioral health providers.

Essential Duties & Responsibilities

• Assist patients in applying for Supplemental Security Income (SSI) benefits.
• Counsel patients regarding medical bills, insurance benefits, and available financial assistance programs.
• Work directly with patients, physicians, nursing staff, pharmaceutical companies, and insurance carriers to obtain and verify required information.
• Travel to client facilities and healthcare provider locations as needed to provide patient support and program coverage.
• Maintain accurate and timely documentation in accordance with PATHS policies, client requirements, and HIPAA regulations.
• Monitor application progress and follow up with patients and external agencies as necessary.
• Meet established productivity, documentation, and quality standards.
• Complete all required initial PATHS training (HIPAA, compliance, security, client protocols, role-specific workflows) within onboarding timelines.
• Participate in required ongoing training (compliance updates, client requirements, systems changes) and demonstrate ability to retain and apply new knowledge in daily work.
• Perform other related duties as assigned.

Supervisory Responsibilities

This position has no supervisory responsibilities.