SSN Sales Administrator

Job Summary

The Logistics & Integrated Supply Chain team within Tetra Pak’s Services organization plays a key role in ensuring customers receive the spare parts and support they need to keep their operations running efficiently.

We are looking for a Sales Administrator to join our team and support the end-to-end administration of spare parts orders and customer requests. In this role, you will work with customers and internal stakeholders to help ensure orders are processed accurately, efficiently, and in line with customer expectations.

As an individual contributor, you will coordinate order-related activities, support customer needs, and help deliver a seamless service experience. Your ability to collaborate across teams, manage priorities, and maintain a customer-focused mindset will be key to your success.

This role offers the opportunity to develop expertise in customer operations and supply chain processes while contributing to continuous improvement initiatives that enhance operational performance and service quality.

You will be based in Panama City, Panama.

Tetra Pak does not offer support for visa or relocation for this position.

We strongly encourage applications from individuals belonging to underrepresented or minoritized groups, including women, Black, Indigenous, LGBTQ+ people, people with disabilities, and others.

What you will do

As a Sales Administrator, you will:

• Execute the end-to-end process for spare parts orders, return orders, and quotations using SAP and other internal tools and systems;
• Manage proactive follow-up activities to ensure timely processing and completion of customer orders;
• Support the development and implementation of visual management practices and performance metrics related to parts administration;
• Coordinate with stakeholders to address issues affecting agreed delivery schedules and help ensure customer expectations are met;
• Contribute to continuous improvement initiatives focused on enhancing efficiency, operational excellence, and service quality within parts administration.

We believe you have

• A Bachelor's degree in Business Administration, Industrial Engineering, or a related field, or equivalent practical experience;
• Intermediate English, with the ability to read and understand work-related documentation, training materials, and communications in an international environment;
• Customer service experience, with exposure to continuous improvement initiatives considered an advantage;
• Working knowledge of Microsoft Office applications;
• Familiarity with SAP or similar enterprise resource planning (ERP) systems is a plus;
• Strong analytical skills, attention to detail, and a proactive approach to problem-solving;
• The ability to manage multiple priorities while maintaining accuracy and a high level of service;
• Effective communication and collaboration skills, with the ability to work across different teams and stakeholders;
• An interest in continuous improvement, process optimization, and operational excellence initiatives;
• A positive attitude, a collaborative mindset, and the ability to learn quickly in a dynamic environment;
• Legal authorization to work in Panama at the time of application, without the need for current or future visa sponsorship.