SSVF Program Manager

Do you enjoy helping people, have management experience, enjoy interacting with people and want to give back to your community? If you answered YES, then Goodwill Industries of New Mexico (GINM) wants you. GINM is seeking a Program Manager for our SSVF (Supportive Services for Veteran Families) Program. Every year hundreds of thousands of men and women who served our country sleep in the streets and millions more struggle every day to keep afloat. GINM is a part of a national effort to end veteran homelessness, since 2011 and has helped cut the national number of veterans experiencing homelessness almost in half! GINM is a nonprofit corporation with 20 stores throughout the state and the SSVF program is one of the largest community-based social services programs that we offer. Our team members use SSVF to provide case management, financial assistance, healthcare navigation, legal services, and community advocacy along with a heaping dose of compassionate care to find and save veterans’ homes. GINM offers competitive pay, health insurance, a retirement program, work-life balance, alongside other benefits.

Salary starting at $50,471/year, negotiable depending on experience/qualifications.

Position Summary: Achieves the program objectives by planning, directing, monitoring and evaluating the daily operation of all program functions and staff. Ensures program activities and services are executed in accordance with program goals and applicable GINM, federal and state policies and procedures. Maintains confidentiality of all privileged information.

Essential Duties and Responsibilities:

• Adherence to the attendance and punctuality policies of Goodwill.
• Exhibit excellent customer service skills as related to your position.
• Develops a strategic plan for all program functions.
• Establishes, implements, and communicates goals, objectives, policies, and procedures in accordance with program guidelines and strategic plan.
• Contributes to program effectiveness by identifying short-term and long-range issues and goals that must be addressed; providing information and commentary pertinent to deliberations; recommending options and courses of actions; implementing directives.
• Achieves the financial objectives by preparing, administering and monitoring budgets.
• Reviews, approves and submits monthly billing, ensuring accuracy and timely submission for programs.
• Reports monthly participant satisfaction information.
• Administers, manages and monitors program databases as related to specific programs Trackit!, HMIS, SPARQ etc.
• Oversees program case records for accuracy, completeness and compliance.
• Ensures that program data, records, files, etc. are kept in strict confidentiality in accordance with the Privacy Act.
• Coordinates participant services with other agencies and employers.
• Gathers and reports monthly persons served information for all program participants by the first of each month.
• Assists with proposals and grants to secure additional funding or refunding and grant monies for continuation and expansion of program services.
• Represents Goodwill at community events to increase awareness and public understanding of Goodwill’s mission and services.
• Hosts regular staff meetings to ensure communication among staff regarding department related activities.
• Develops partnerships for services, referrals and the overall benefit of GINM with local business, agencies, non-profits and governmental entities.
• Prepares and presents reports on the status, activities and plans for current and future operations; keeps leadership and other departments informed of status of department activities by attending meetings and submitting reports.
• Maintains professional and technical knowledge and develops referral services by conducting research; attending workshops, conferences and seminars; establishing networks; conferring with representatives of contracting agencies and related organizations.
• Contributes to the organization's effectiveness by offering information and opinion as a member of the management team; integrating objectives with other functions; accomplishing related results as needed.
• Ensures HIPAA compliance.
• Responsible for the safety of all persons served and staff under his/her supervision.
• Responsible for CARF compliance and maintaining standards in areas of responsibility.
• Implements CARF standards into all programs and follows professional ethics as set in the Code of Conduct/Business Ethics policy.
• Performs other incidental and related duties as required and assigned.

Supervisory Responsibilities: Directly supervises program staff. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities includes interviewing, hiring and training employees; providing feedback and coaching; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; with addressing complaints and resolving problem.