SSVF Veteran Support Specialist

This position will work under the supervision of the Director and Program Manager to provide general administrative support the SSVF Program.
Primary Duties and Responsibilities:
1. Provide administrative support to the SSVF program’s Case Managers and other staff (respond to
program inquiries, assist with program documentation, phone calls, clerical, etc.)
2. Assist with program outreach activities and efforts including distribution of program materials, participation in community outreach events (service fairs, etc.) and ongoing communication with service partners and community resources (churches, civic groups, etc.)
3. Assist Case Managers with timely data entry of participant information into local HMIS.
4. Assist Case Managers with basic participant follow-up services, including participant updates with other service providers, checking progress with benefits applications (online and via phone with VA and Benefit Bank), check-ins with participants, etc.
5. Ensure client confidentiality in accordance with established procedures and regulations.
6. Attend at least 40 hours of job-related training annually; participates in quarterly staff meetings; aides in developing program goals; gives input regarding planning/operation of the program; participates as needed in agency and program research, evaluation, and developmental activities