Staff Backend Engineer - CCaaS & Integrations

Marks & Spencer is seeking a backend-focused Staff Software Engineer to lead the Contact Centre platform and related services. You will shape direction across teams, deliver scalable CCaaS capabilities, and own trusted integrations with Zendesk, Twilio and other platforms.

The role emphasizes delivering robust, observable backend services while guiding frontend work with React/Next.js. You will collaborate with Product, Architecture, Data, Security and Customer Service to meet business goals.