Staff Engineer Chapter Lead: AI-Powered CX Architect
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Summary
Chapter lead at CommSec (Commonwealth Bank) mentoring engineers while staying hands-on, modernising contact centre and customer engagement platforms. Architecture and delivery across Dynamics 365, Omnichannel and AWS to build scalable AI-powered customer experiences in a regulated enterprise setting.
Commonwealth Bank’s CommSec team is modernising its contact centre and customer engagement platforms. This Staff Engineer Chapter Lead role blends hands-on software design with architectural leadership across Dynamics 365, Omnichannel, AWS and modern tech stacks to enable scalable AI-powered experiences. You will mentor engineers, define engineering standards, and drive delivery in a regulated enterprise setting, while shaping the future of AI-enabled customer engagements. J-18808-Ljbffr