Staff Engineer, ServiceNow (HAM)
Summary
Designs, implements, and maintains ServiceNow IT Asset Management (ITAM), Hardware Asset Management (HAM), and Software Asset Management (SAM) solutions, integrating them with ITSM and other modules for global clients.
REQUIREMENTS:
- Experience - 5.5+years
- Strong experience in ServiceNow ITAM, HAM, SAM, ITSM, and Integrations
- Hands-on experience in designing and implementing ServiceNow integrations
- Experience in ServiceNow Asset Management processes and best practices
- Experience in other modules like ITOM or CSM along with ITIL knowledge
- ServiceNow SPM certification is mandatory
- Strong understanding of ITAM, HAM, SAM, and ITSM modules
- Ability to translate business requirements into technical solutions
- Experience in developing and implementing technical solutions and performing integration testing
- Hands-on experience with ServiceNow scripting such as Business Rules, Client Scripts, UI Policies, UI Actions, Jelly Scripting, and AngularJS
- Strong problem-solving, communication, and stakeholder management skills
- Ability to work in a global delivery environment
RESPONSIBILITIES:
- Work with the ServiceNow team to implement ServiceNow solutions across global locations
- Provide technical expertise in ServiceNow ITAM modules, including HAM and SAM
- Design, develop, and implement ServiceNow integrations
- Understand business needs and align them with standardized processes and solution design
- Develop and implement technical solutions on the ServiceNow platform
- Perform component integration testing and ensure quality delivery
- Configure and customize ServiceNow applications based on business requirements
- Implement configuration changes using UI Policies, UI Actions, Business Rules, Client Scripts, Jelly Scripting, and AngularJS
- Collaborate with cross-functional teams to ensure successful project delivery
- Troubleshoot and resolve technical issues on the ServiceNow platform
- Ensure adherence to ServiceNow best practices and continuous improvement initiatives
- Participate in design reviews, code reviews, and provide technical recommendations
Bachelor’s or master’s degree in computer science, Information Technology, or a related field