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Staff Engineer, ServiceNow

Staff Engineer, (HAM)

Location: Remote, in, Remote

Company Description

👋🏼 We're Nagarro.
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.

Job Description

REQUIREMENTS:

  • Experience - 5.5+years
  • Strong experience in ITAM, HAM, SAM, ITSM, and Integrations
  • Hands-on experience in designing and implementing integrations
  • Experience in Asset Management processes and best practices
  • Experience in other modules like ITOM or CSM along with ITIL knowledge
  • SPM certification is mandatory
  • Strong understanding of ITAM, HAM, SAM, and ITSM modules
  • Ability to translate business requirements into technical solutions
  • Experience in developing and implementing technical solutions and performing integration testing
  • Hands-on experience with scripting such as Business Rules, Client Scripts, UI Policies, UI Actions, Jelly Scripting, and AngularJS
  • Strong problem-solving, communication, and stakeholder management skills
  • Ability to work in a global delivery environment

RESPONSIBILITIES:

  • Work with the team to implement solutions across global locations
  • Provide technical expertise in ITAM modules, including HAM and SAM
  • Design, develop, and implement integrations
  • Understand business needs and align them with standardized processes and solution design
  • Develop and implement technical solutions on the platform
  • Perform component integration testing and ensure quality delivery
  • Configure and customize applications based on business requirements
  • Implement configuration changes using UI Policies, UI Actions, Business Rules, Client Scripts, Jelly Scripting, and AngularJS
  • Collaborate with cross-functional teams to ensure successful project delivery
  • Troubleshoot and resolve technical issues on the platform
  • Ensure adherence to best practices and continuous improvement initiatives
  • Participate in design reviews, code reviews, and provide technical recommendations

Additional Information

Bachelor’s or master’s degree in computer science, Information Technology, or a related field

See also

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