Staff Engineer, ServiceNow
Staff Engineer, (HAM)
Location: Remote, in, Remote
Company Description
👋🏼 We're Nagarro.
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.
Job Description
REQUIREMENTS:
- Experience - 5.5+years
- Strong experience in ITAM, HAM, SAM, ITSM, and Integrations
- Hands-on experience in designing and implementing integrations
- Experience in Asset Management processes and best practices
- Experience in other modules like ITOM or CSM along with ITIL knowledge
- SPM certification is mandatory
- Strong understanding of ITAM, HAM, SAM, and ITSM modules
- Ability to translate business requirements into technical solutions
- Experience in developing and implementing technical solutions and performing integration testing
- Hands-on experience with scripting such as Business Rules, Client Scripts, UI Policies, UI Actions, Jelly Scripting, and AngularJS
- Strong problem-solving, communication, and stakeholder management skills
- Ability to work in a global delivery environment
RESPONSIBILITIES:
- Work with the team to implement solutions across global locations
- Provide technical expertise in ITAM modules, including HAM and SAM
- Design, develop, and implement integrations
- Understand business needs and align them with standardized processes and solution design
- Develop and implement technical solutions on the platform
- Perform component integration testing and ensure quality delivery
- Configure and customize applications based on business requirements
- Implement configuration changes using UI Policies, UI Actions, Business Rules, Client Scripts, Jelly Scripting, and AngularJS
- Collaborate with cross-functional teams to ensure successful project delivery
- Troubleshoot and resolve technical issues on the platform
- Ensure adherence to best practices and continuous improvement initiatives
- Participate in design reviews, code reviews, and provide technical recommendations
Additional Information
Bachelor’s or master’s degree in computer science, Information Technology, or a related field