Staff Forward Deployed Engineer Agentic SDLC

Open 17d

You will work directly with strategic customers to diagnose and resolve complex adoption, architecture, performance, and operational challenges. You will contribute production-quality code, fixes, features, integrations, and tooling; turn field learning into reusable product improvements and implementation patterns; and support governed adoption of agentic software development workflows. You will coordinate cross-functional resolution, provide data-driven technical recommendations, create technical guidance and thought-leadership materials, and transition durable outcomes to long-term owners.

Responsibilities

Contribute production-quality code to product and adjacent systems
Develop bug fixes, features, integrations, tooling, and performance improvements
Follow engineering processes for discovery, merge requests, testing, review, documentation, and maintainability
Turn customer blockers into durable product improvements, reference architectures, documentation, and repeatable patterns
Diagnose complex product, architecture, infrastructure, networking, API, observability, and CI/CD issues
Coordinate cross-functional resolution from discovery through handoff
Provide data-driven recommendations to improve workflows, automation, and architecture
Drive governed adoption of GitLab Duo Agent Platform
Resolve AI adoption blockers involving governance, security, compliance, auditability, workflow design, and integrations
Create customer-safe patterns for agentic SDLC and AI-assisted development
Create technical narratives, frameworks, whitepapers, webinars, and technical strategy materials

Requirements

Staff-level experience building, operating, or improving complex production software systems
Experience contributing to large mature product codebases with testing, maintainability, performance, and security standards
Strong Ruby on Rails or Go experience
Experience with AI-assisted software development, agentic workflows, AI governance, model evaluation, context management, prompt design, workflow design, or enterprise AI adoption
Experience diagnosing complex system behavior across application code, data stores, infrastructure, observability, networking, APIs, and customer usage patterns
Deep knowledge of DevSecOps workflows, Git, merge requests, CI/CD, security controls, compliance, and enterprise software delivery
Experience working with strategic customers or senior technical stakeholders in ambiguous high-impact situations
Ability to coordinate across product, engineering, field, and customer teams without formal authority
Strong written communication and technical narrative skills