Staff II, Front Desk
Department: Recreation
Position Type: Part-time Regular (Maximum 29 hours per week)
Job Summary
The Staff II, Front Desk position is responsible for providing useful support and information to patrons regarding all recreation programs and uniform administrative assistance.
Minimum Qualifications
- 16 years of age or older.
- Have or obtain CPR and First Aid certifications within four (4) weeks of hire.
The successful applicant must pass a required pre-employment background check and subsequent mandatory background checks in accordance with current District policy requirements.
Preferred but not required:
- Customer service experience.
- Knowledge of related sports and activities associated with the Fieldhouse.
Essential Functions
The following duties and responsibilities are intended to be representative of the work performed by the incumbent(s) in this position and are not all-inclusive. The omission of specific duties and responsibilities will not preclude it from the position. These essential job functions listed are required with or without accommodation.
- Assist customers in a polite and professional manner.
- Maintain a working knowledge of ongoing Fieldhouse and recreation activities.
- Communicate District policies regarding memberships, front desk procedures, and facility use.
- Direct people, calls, and messages to appropriate departments if unable to supply necessary information.
- Collect payments from customers for all recreation and Fieldhouse programs.
- Register customers for classes, passes, and programs; issue proper receipts.
- Monitor and record equipment rentals and returns.
- Open, close, and secure the Fieldhouse.
- Assist with the set up and take down of Fieldhouse offerings and parties.
- Fill out paperwork and balance transactions.