Staff IT Operations Engineer
Summary
Staff IT Operations Engineer on Coupang's Corporate IT team in Taipei: day to day this person delivers VIP/executive support, manages Windows/macOS/iOS/Android endpoints via MDM (Intune, Jamf), runs identity (AD/Entra ID) and network operations, manages vendors, and drives IT process and project improvements.
職位概述
Coupang 正在尋找一位具備豐富企業 IT 維運經驗的 Staff IT Operations Engineer。此職位隸屬於 Corporate IT 團隊,負責串接在地高接觸技術支援與區域基礎架構維運需求。
您將擔任台灣辦公室的 IT 專家,確保 IT 服務穩定運作,提供高階主管與一般員工技術支援,管理供應商合作關係,並負責 Windows、Mac 與行動裝置生態系統的管理與維護。同時,您也將與全球基礎建設及資訊安全團隊密切合作,持續優化 IT 作業流程與服務品質。
主要工作職責
1. 使用者與高階主管技術支援
- 為英文使用者及高階主管(VIP Executives)提供高品質、高即時性的技術支援服務。
- 協助處理複雜技術問題、升級案件(Escalation)與故障排除。
- 維持優異的溝通品質與客戶服務體驗。
2. 終端設備管理(Endpoint Management)
- 管理與維護多平台終端設備環境,包括:
- Windows PC
- macOS
- iOS
- Android
- 確保設備配置、更新及運作符合企業標準。
3. MDM 與端點安全管理
- 管理企業行動裝置管理(MDM)平台,例如:
- Microsoft Intune
- Jamf
- 維運 Endpoint Protection、防毒與安全管理工具。
- 確保裝置符合資訊安全規範與自動化配置要求。
4. 網路與伺服器維運
- 支援企業身分管理與伺服器環境,包括:
- Active Directory
- Microsoft Entra ID(Azure AD)
- 帳號生命週期管理
- 協助維運與排除基礎網路問題,包括:
- LAN/Wi-Fi
- TCP/IP
- Switch
- Firewall
5. 供應商管理
- 管理硬體、軟體及影音設備(AV)供應商。
- 負責合約執行、服務品質監控及 SLA 管理。
- 協調外部廠商資源以滿足業務需求。
6. 流程優化與營運卓越
- 分析 IT 營運流程中的瓶頸與痛點。
- 建立並維護 Runbook 與標準作業流程。
- 推動改善專案以提升 IT 服務效率與品質。
7. IT 專案執行
- 協助規劃、追蹤及執行本地 IT 專案。
- 將專案需求轉化為可執行的工作項目。
- 確保專案依時程與品質要求完成。
基本資格(Minimum Qualifications)
工作經驗
- 7 年以上下列相關經驗:
- IT Operations
- IT Operations Engineering
- Enterprise Helpdesk Support
端點設備管理經驗
- 具備跨平台終端設備管理與支援經驗:
- macOS
- Windows
- iOS
- Android
MDM 管理經驗
- 熟悉企業級 MDM 解決方案:
- Microsoft Intune
- Jamf
- 具備 Endpoint Security 與企業防毒工具管理經驗。
身分驗證與帳號管理經驗
- 熟悉:
- Active Directory
- Microsoft Entra ID(Azure AD)
- Single Sign-On(SSO)
- Multi-Factor Authentication(MFA)
- 使用者帳號生命週期管理
網路基礎能力
- 熟悉:
- TCP/IP
- Wi-Fi 與 LAN 故障排除
- Routing & Switching 基礎概念
- 網路診斷工具
供應商管理
- 具備第三方 IT 廠商與外包資源管理經驗。
Executive Support 經驗
- 具備高階主管及 VIP 技術支援經驗。
- 以使用者體驗為導向,能有效處理 Helpdesk 與 Ticket 問題。
語言能力
- 中文及英文流利(口說與書寫)。
- 能與全球團隊、高階主管及跨部門夥伴進行有效溝通。
加分條件(Preferred Qualifications)
自動化思維
- 熟悉 IT 流程自動化概念,例如:
- Self-Service Portal
- Workflow Automation
- Script-assisted Tasks
- 能運用自動化概念減少重複性工作。
流程改善能力
- 具備分析現有流程並推動改善的經驗。
- 能識別營運痛點並落實改善措施。
技術文件撰寫
- 能撰寫:
- SOP
- Wiki Knowledge Base
- User Guide
- Technical Documentation
全球團隊協作經驗
- 能跨時區、跨文化與全球團隊合作。
- 具備良好的溝通與協調能力。
ITSM 知識
- 熟悉 IT Service Management(ITSM)架構。
- 理解 ITIL Best Practice。
- 曾使用 ServiceNow 等企業級 Ticketing System。
利害關係人管理能力
- 優秀的人際互動與溝通能力。
- 能建立跨部門信任關係,推動專案與業務成果。
IT 資產管理(ITAM)
- 具備完整 IT Asset Management 經驗,包括:
- 資產盤點
- 採購管理
- 庫存管理
- 設備汰換
- 報廢與資料銷毀流程管理
Skills
As published by greenhouse · 16 questions
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location
Short answers (4)
- LinkedIn Profile optional
- - Name of Relative(s) / 親屬姓名: optional
- - Relationship / 關係: optional
- - Working Org / Team / 任職組織/團隊: optional
Pick from a list (12)
- Coupang Corporation or its affiliates and subsidiaries* (or collectively referred to as “Coupang”) does not collect, process or use any personal information other than the types of information specified in this Consent. Please ensure that your resume does not include any personal information other than the types specified in this Consent.
- 1. What is your nationality?
- 1. (Required) By submitting your resume, you consent to the required collection, processing, use, required provision/transfer, and consignment of personal information as set forth in our Privacy Policy (https://privacy.coupang.com/en/land/jobs/).
- 2. (Optional) Name, contact information, email address, nationality, educational background, work experience, qualifications, national merit status (for special hiring program applicants only), relative’s name/relationship/team and application history are collected and used on an ongoing basis for recruitment purposes and may be provided to any of our affiliates and subsidiaries*, other than the company to which you originally applied, for the purpose of reviewing and conducting recruitment for similar positions. Personal information collected and provided will be retained for the duration of the year-round recruitment retention period defined in the Privacy Policy. You may refuse to provide consent, but such refusal may prevent the year-round hiring from progressing normally or may result in the restriction of opportunities in the hiring process of companies other than the one you applied.
- 3. (Optional) Recordings of the interview process and transcriptions of interview audio maybe collected and used for the following purposes: i) to record the interview process, ii) to transcribe and document interview audio, iii) to summarize interview results, iv) to verify the interview process and evaluation results, v) to improve the hiring procedures, vi) to check candidate fit for other open positions, vii) to review past interview records. Collected personal information are retained for 4 years from the notification of hiring result, and then deleted. You may refuse to provide this consent, and refusal will not affect the recruitment process.
- 4. (Optional) Coupang or its affiliate or subsidiary company* will send recruitment notifications through transmission media such as phone, email, and SMS using the contact information and email address based on your consent.
- 5. (Optional) Coupang or its affiliate or subsidiary company* will conduct reference checks on you within the following scope based on your consent: Additional reference checks may be conducted on applicants who applied for a job at Coupang and passed interviews, and Coupang arranges means to conduct reference checks. Coupang may collect other personal information about you, including integrity information collected from public sources and the performance evaluation information collected from your former employer or colleagues.
- 1. I understand that working with Relatives in the Coupang group of companies (collectively, the "Coupang Group") -- where they can influence each other’s work -- can potentially create conflicts of interest. Therefore, such a situation requires prior approval from the People Operations. In view of the above, I hereby confirm that I DO NOT have any Relatives working in any company within the Coupang Group or serving on the Board of Directors of any company within the Coupang Group;
- 1. Are you currently, or have you been a government official, public servant, or employee of a public institution who may be subject to post employment or reemployment restrictions under applicable laws or regulations?
- 2. Do you acknowledge and agree that where required under applicable laws or regulations: optional
- You have the right to inquire/access, request a copy, supplement/correct, delete, suspend the collection, processing, or use and suspend the transfer of your personal information that Coupang holds. Exercising certain rights, such as deletion of personal information, may result in the restriction of the hiring process. If you wish to exercise any of these choices, please contact our privacy representative at [candidatedataremove@coupang.com].
- Document Policy