Staff IT Support SAP
Summary
Internal IT support role keeping a retail company's SAP systems running: daily user support, incident troubleshooting and escalation, data migration/reconciliation, access management, documentation, end-user training, and UAT support. Core stack is SAP (FI/CO, MM, SD, HR, RM) and its integrations with POS, ERP, and middleware.
Responsibility:
Provide daily support to SAP users across all business units.
Handle incidents: perform troubleshooting, resolve, and escalate SAP-related issues.
Monitor systems to ensure smooth SAP operations.
Support data migration activities, validation, and reconciliation.
Coordinate with internal IT teams and vendors regarding system integration and development.
Manage user access requests and maintain SAP authorization profiles.
Prepare and update documentation (user manuals, FAQs, troubleshooting logs).
Conduct training or "train the trainer" sessions for end-users.
Assist with the UAT (User Acceptance Testing) process and deployment activities.
Requirement:
Minimum Bachelor's degree (S1) in Information Technology, Information Systems, or a related field.
Good understanding of SAP modules (FI/CO, MM, SD, HR, or other modules as required by the company).
Experience in SAP configuration, troubleshooting, and user support is an advantage.
Familiarity with SAP integration to other systems (e.g., POS, ERP, middleware).
Ability to perform root cause analysis and resolve incidents quickly.
Understanding of SAP authorization and security concepts.
Good documentation skills (SOPs, issue logs, user manuals).
Good communication skills in both Indonesian and English.
Willingness to learn the latest SAP features and adapt to system upgrades.
Able to work under pressure, including supporting store openings or urgent deployments.
Fresh graduates with a certified SAP training (SAP Training Certified during college) are welcome to apply.
Or have a minimum of 1 years of experience supporting SAP RM (Retail Management) or SAP SD (Sales and Distribution).