Staff Manager

Full-Time Benefits:

• Low-cost medical, dental, and vision coverage. Health savings account. 403b retirement plan with employer match (50% match up to 3%).
• Employee Assistance Program for all employees
• 33 paid days off: 11 observed paid holidays, 12 sick days, and 10 vacation days to start. Vacation increases to 12 days after 1 year, 15 days after 2 years, and more at 5 and 9 years of service.
• Sick and vacation time accrue hourly per pay period.
• $50,000 in employer-paid life insurance; additional coverage available.
• Employer contribution to your Health Savings Account (paid quarterly)
• Employee Referral Program including cash bonuses and paid time off

About

Volunteers of America, Utah is an affiliate of a national, nonprofit, faith-based organization that has served communities across the United States for more than 125 years. Volunteers of America, Utah’s mission is to provide community-supported paths for those who are vulnerable to improve their lives and increase their self-reliance. Our programs serve people experiencing challenges related to mental health, substance use, and homelessness. We encourage all who are passionate about making a difference, including individuals with lived experience, to apply.

Position Summary

The Staff Manager leads the staffing, supervision, training, scheduling, and performance systems that support safe, consistent operations at Men’s Detox. In partnership with the Program Director, this position applies program priorities, policies, and licensing requirements to clear expectations and coordinated practice for Staff Coordinators, Lead Recovery Assistants, and Recovery Assistants.

Essential Duties

• Lead recruitment, interviewing, selection, onboarding oversight, and workforce planning for Recovery Assistants and assigned frontline leadership positions; maintain adequate staffing, including required PRN coverage.
• Develop and maintain staff schedules, respond to coverage needs, monitor attendance and overtime, and complete payroll and pay-related functions accurately and on time.
• Supervise, coach, evaluate, and develop Staff Coordinators, Lead Recovery Assistants, and assigned Recovery Assistants through regular (at minimum weekly for Coordinators and Leads and monthly for Recovery Assistants) documented supervision and clear performance expectations.
• Address performance and conduct concerns promptly and, in coordination with the Program Director and Human Resources, complete corrective action and performance improvement processes.
• Develop and maintain a coordinated training system for Recovery Assistants and Staff Coordinators, including onboarding, competencies, certifications, ongoing training, and retraining based on identified needs.
• Partner with the Program Director to develop, review, and revise policies and procedures and ensure approved changes are reflected in training, communication, workflow, and monitoring.
• Oversee consistent completion of frontline operations, including admissions, discharges, client monitoring, rounds, medication processes, documentation, searches, cleaning, safety checks, and other shift responsibilities.
• Ensure daily operations and staff practice comply with agency policy and applicable licensing, contract, confidentiality, health, safety, and documentation requirements. Participate in licensing reviews, audits, incident follow-up, and crisis response.
• Review incidents, quality findings, documentation patterns, and staff performance trends; determine whether training, coaching, process improvement, or corrective action is needed and ensure follow-through.
• Maintain clear, timely communication with the Program Director and frontline leaders regarding staffing, performance, training, client safety, compliance risks, and operational priorities. Promote trauma-informed, professionally boundaries services and a respectful, accountable work environment.
• Participate in management on-call schedule as assigned.
• Attend work as scheduled and arrive at the designated time.
• Perform work onsite due to the need to provide direct client services, staff leadership, and operational oversight.

Secondary Duties

• Lead or participate in shift changes, staff meetings, leadership meetings, and agency training.
• Support coordination with volunteers, the Community Engagement Team, emergency responders, referral partners, and other community stakeholders.
• Monitor facility, supply, vehicle, donation, and resource needs and coordinate follow-up with appropriate personnel.
• Provide direct client or Recovery Assistant support when operational needs require and within training and scope.
• Perform other functions as necessary or assigned.