Staff Product Designer (Marketplace)
Summary
A senior design lead role on Coupang's Taiwan Global Expansion UX team: the Staff Product Designer manages 2-5 designers and owns the full design process for the ecommerce marketplace, from ideation and user journeys through final delivery, using tools like Figma and data-driven design to improve the Rocket Delivery shopping experience.
Company Introduction
Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.
We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”
Team Description:
Global Expansion UX provides customers with more innovative experiences and a fast service and makes steady efforts to build a world where customers think, “How did I ever live without Coupang?” Furthermore, we are working to expand our businesses to the Taiwan ecommerce market, and offer items meeting local needs and the most effortless shopping experience. Based on a large organization like Coupang’s innovative technology and operation experience, we have built the team’s unique global culture that is nimble and proactive. With relentless efforts to delight customers, we also work with team members from various fields, including POs, operators, engineers, etc. from a range of cultures and experiences, in order to identify and address problems.
Job Overview:
As a Staff Product Designer, you will be leading 2-5 designers and responsible for solving customer pain points in a rapidly changing business environment. You are expected to own the entire process of product creation, from ideation to the final development, based on the design thinking process. You are proficient at creating user scenarios, user journeys, wireframes, and UI designs and prototypes. You have the ability to understand business requirements and provide design directions using qualitative and quantitative data. To achieve this, you will work with various teams including development, Product Manager, marketing, legal, and HR teams and coordinate work. Furthermore, you will contribute to establishing and executing large and small projects and strategies that are necessary for the business to grow and lead the cultivation of the team culture and the establishment of processes.
Responsibilities:
-
Lead the overall design projects while communicating with Business, Engineering, and Product teams.
-
Be proactive in establishing product vision and roadmap and play a strategic role in decision-making processes.
-
Improve processes more efficiently through collaborations with other design leaders of Product UX teams.
-
Set a priority for improvement directions by identifying and analyzing problems of the current products and services.
-
Assure design quality and suggest directions for improvement.
Basic Requirements:
-
BA in Graphic Design, Interaction Design, Industrial Design, HCI, Computer Science, Psychology, or equivalent degree/experience
-
Excellent portfolio of typography, interaction design, visual design, and user research
-
Ability to skillfully utilize design tools such as Figma, Sketch, Zeppelin, or Adobe
-
6+ years of experience in product design
-
Experience in leading other designers in the team level projects
-
Experience in building the overall strategy of projects and creating the basis of deliverables
-
Excellent communication and storytelling skills
Recruitment Process
- Application Review - Job Fit Interview - Focus Interview – Offer
- The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
- Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
Details to Consider
- This job posting may be closed prior to the stated end date for application if all openings are filled.
- Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
- Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
Privacy Notice
- Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below:
Skills
As published by greenhouse · 16 questions
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location
Short answers (4)
- LinkedIn Profile optional
- - Name of Relative(s) / 親屬姓名: optional
- - Relationship / 關係: optional
- - Working Org / Team / 任職組織/團隊: optional
Pick from a list (12)
- Coupang Corporation or its affiliates and subsidiaries* (or collectively referred to as “Coupang”) does not collect, process or use any personal information other than the types of information specified in this Consent. Please ensure that your resume does not include any personal information other than the types specified in this Consent.
- 1. What is your nationality?
- 1. (Required) By submitting your resume, you consent to the required collection, processing, use, required provision/transfer, and consignment of personal information as set forth in our Privacy Policy (https://privacy.coupang.com/en/land/jobs/).
- 2. (Optional) Name, contact information, email address, nationality, educational background, work experience, qualifications, national merit status (for special hiring program applicants only), relative’s name/relationship/team and application history are collected and used on an ongoing basis for recruitment purposes and may be provided to any of our affiliates and subsidiaries*, other than the company to which you originally applied, for the purpose of reviewing and conducting recruitment for similar positions. Personal information collected and provided will be retained for the duration of the year-round recruitment retention period defined in the Privacy Policy. You may refuse to provide consent, but such refusal may prevent the year-round hiring from progressing normally or may result in the restriction of opportunities in the hiring process of companies other than the one you applied.
- 3. (Optional) Recordings of the interview process and transcriptions of interview audio maybe collected and used for the following purposes: i) to record the interview process, ii) to transcribe and document interview audio, iii) to summarize interview results, iv) to verify the interview process and evaluation results, v) to improve the hiring procedures, vi) to check candidate fit for other open positions, vii) to review past interview records. Collected personal information are retained for 4 years from the notification of hiring result, and then deleted. You may refuse to provide this consent, and refusal will not affect the recruitment process.
- 4. (Optional) Coupang or its affiliate or subsidiary company* will send recruitment notifications through transmission media such as phone, email, and SMS using the contact information and email address based on your consent.
- 5. (Optional) Coupang or its affiliate or subsidiary company* will conduct reference checks on you within the following scope based on your consent: Additional reference checks may be conducted on applicants who applied for a job at Coupang and passed interviews, and Coupang arranges means to conduct reference checks. Coupang may collect other personal information about you, including integrity information collected from public sources and the performance evaluation information collected from your former employer or colleagues.
- 1. I understand that working with Relatives in the Coupang group of companies (collectively, the "Coupang Group") -- where they can influence each other’s work -- can potentially create conflicts of interest. Therefore, such a situation requires prior approval from the People Operations. In view of the above, I hereby confirm that I DO NOT have any Relatives working in any company within the Coupang Group or serving on the Board of Directors of any company within the Coupang Group;
- 1. Are you currently, or have you been a government official, public servant, or employee of a public institution who may be subject to post employment or reemployment restrictions under applicable laws or regulations?
- 2. Do you acknowledge and agree that where required under applicable laws or regulations: optional
- You have the right to inquire/access, request a copy, supplement/correct, delete, suspend the collection, processing, or use and suspend the transfer of your personal information that Coupang holds. Exercising certain rights, such as deletion of personal information, may result in the restriction of the hiring process. If you wish to exercise any of these choices, please contact our privacy representative at [candidatedataremove@coupang.com].
- Document Policy