Staff Product Designer (Product Infrastructure)

• Design at Valon goes beyond creating products. We’re rebuilding trust in the mortgage industry by simplifying the complex, empowering users to make confident decisions, and delivering peace of mind
• We create transparency for homeowners and provide scalable, efficient tools for servicers, setting new standards that improve user experiences and business efficiency
• We’re seeking a Staff Product Designer to lead end-to-end design for our Product Infrastructure team. This team is responsible for building the core foundations that will transform Valon’s in-house mortgage servicing platform into a scalable, flexible SaaS product for any servicer
• Your work will empower other product teams to move faster and with greater quality, driving critical impact on Valon’s business. You’ll partner closely with cross-functional stakeholders to untangle complex problems and deliver elegant, user-centered solutions
• Lead end-to-end design of foundational platform capabilities, reusable patterns, and our design system, enhancing usability and accelerating product development across the organization
• Contribute to product strategy, bringing a strong user-centered perspective and helping the team identify the most important initiatives to work on and why
• Drive deep user understanding through quantitative and qualitative research—serving the needs of mortgage servicing operators, deployment strategists, and technical teams alike
• Partner closely with cross-functional partners and other internal product teams to identify shared requirements and deliver generalized tools and systems that solve for broad use cases, reduce redundancy, and promote consistency
• Mentor designers and cross-functional partners, fostering a culture of collaboration and continuously raising the bar for product quality and craft

Benefits

• Compensation: You’ll receive a highly competitive compensation package with room to grow.
• Time Away: We offer a generous PTO program, sick time, and company holidays.
• Flexible Work: Remote, hybrid, or in-office. We’ve got it all and aim for you to work where it works. Where possible, we offer geographic flexibility.
• Health Benefits: Health, dental, and vision insurance are all company-sponsored to keep you healthy and strong.
• Parental Leave: Birthing and non-birthing parents receive 12 weeks of fully paid time to welcome a new child.

• This role is for someone who excels in execution, thrives in ambiguity, moves with urgency, and leads by example
• Critical Thinking and Thought Partnership: Provide thoughtful input on product and design strategy, focusing on long-term impact
• User Empathy and Advocacy: Deep understanding of user needs and ability to represent those needs in every design decision
• Humble and Growth-Oriented Mindset: Continuously seeking ways to improve and contribute to team success
• Startup Mindset: I am excited to work in a fast-paced, evolving startup environment
• Balanced Approach: Cares about the big picture but executes with precision in design details
• Strong Communication and Collaboration: Can articulate design decisions and collaborate effectively with cross-functional teams
• A portfolio showcasing strong design fundamentals, systems thinking, and a user-centered approach to solving complex problems
• 3+ years of product design experience, preferably in a D2C fintech environment
• Excellent communication and organizational skills, with a collaborative mindset and attention to detail
• Ability to navigate ambiguity with confidence, bringing clarity and structure to evolving product spaces
• Track record of shipping and iterating on end-to-end product experiences, from concept to launch and beyond
• Familiarity with user research, usability testing, and data-driven design decisions
• Experience designing workflows, internal tools, or B2B SaaS products
• Familiarity with LLM/Generative AI tools

• Your application requires a portfolio for consideration