Staff Product Manager, Insurance
Summary
Leads product strategy for Zocdoc’s healthcare marketplace, focusing on patient access, insurance integration, and booking experiences using data-driven insights and cross-functional collaboration.
Our Mission
You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked.
We’re here to give power to the patient.
For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more.
Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting. We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking.
Fixing healthcare starts with fixing access to it. And we're still just getting started.
Your Impact on our Mission
Zocdoc’s most important asset is our people. As a Staff Product Manager on our consumer marketplace team, you’ll play a critical role in accelerating Zocdoc’s mission to change healthcare. You’ll help shape a future where patients can access their coverage easily, find in network care and be backed by Zocdoc In-network Guarantee
You’ll enjoy this role if you are…
- Personally motivated by improving our healthcare system
- Are not afraid of the complexity of how the health insurance system works
- The kind of person who thrives in ambiguity and can always come up with “crawl/walk/run” solutions
- Serious about your work, but not about yourself. Let’s face it - the way things are going, you kind of need a sense of humor
Your day to day is…
- Developing deep empathy and understanding of patient needs, pain points, and goals through research and collaboration with Design, Trust&Safety, Operations, Finance, UXR, and PMM teams
- Building a long-term vision and strategy aligned with company priorities
- Rolling up your sleeves to drive execution with deep complexity and at scale
- Driving impact through cross-functional collaboration, ensuring alignment between engineering, design, operations, and go-to-market partners
You’ll be successful in this role if you have…
- 6+ years of experience in product management, ideally with B2C, marketplace and/or insurance products
- Strong communication and storytelling skills, both written and verbal
- A data-driven mindset and enthusiasm for analytical problem-solving with exceptional attention to detail
- A passion for telling stories with data and driving alignment through insights
- Experience with SQL, Redshift, Amplitude, Looker, or Salesforce is a plus
- An action-oriented attitude and roll-up-your-sleeves mentality
Benefits:
- Flexible, hybrid work environment at our convenient Soho location
- Unlimited Vacation
- 100% paid employee health benefit options (including medical, dental, and vision)
- Commuter Benefits
- 401(k) with employer funded match
- Corporate wellness program with Wellhub
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Catered lunch everyday along with beverages and snacks
- Employee Resource Groups and ZocClubs to promote shared community and belonging
- Great Place to Work Certified
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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- Do you now, or will you in the future, require sponsorship for employment visa status (e.g., H-1B visa status, etc.) to work legally for Zocdoc, Inc. in the United States?
- You're applying for an NYC based role. Can you please confirm that you're willing and able to work from our NYC office in an encouraged hybrid model (2 days per week)?
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