Staff Regional Office IT Specialist - Corporate IT (Houston)

The Staff Regional Office Information Technology (IT) Specialist will deliver multiple audio services and general Information Technology offerings to our clients across the United States, with a strong emphasis on teamwork, customer commitment, sense of urgency, and continuous improvement. This position will assist with technical advice and support our employee-owners in quality IT and audio services.

• Perform installation repair and upgrade of computer hardware.
• Perform troubleshooting of hardware and software issues.
• Present training on hardware and software packages.
• Perform preventative IT/Network maintenance tasks.
• Work with Corporate IT Infrastructure team with installation, maintenance and repair of network and phone resources.
• Resolve any issues in Audio Visual (AV) enabled spaces to complete resolution, including coordination with AV integration partners on hardware warranty, control system programming, or cabling issues.
• Collaborate with AV integration partners to coordinate design and implementation of corporate AV standards in any corporate office relocation, remodel, or expansion.
• Perform acceptance testing for any AV integrated control system for all new installations, moves, or changes.
• Develop AV standard configurations that meet the needs of Burns & McDonnell.
• Installation of basic and standard AV when schedule or cost prohibits use of AV integration partner.
• Actively develop and maintain business relationships with regional office staff and management for feedback/user integration.
• Perform IT processes for daily activities as defined by Corporate IT including asset management activities and IT inventory management.
• Resolve asset management tasks by completing appropriate documentation, maintaining inventories of active equipment, and providing for disposition of returned technology assets.
• Provide support for customers in all Burns & McDonnell locations via phone, video, e-mail, and in-person to resolve.
• Resolve incidents assigned from other IT groups or non IT sources.
• Provide AV support during presentations and company-sponsored events
• Provide setup and execution of video conferences.
• Provide training and education to Burns & McDonnell employees on usage of AV systems.
• Performs other duties as assigned
• Complies with all policies and standards