Staff Software Engineer, Endpoint Escalations (C++, Windows/OS Internals)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Staff Software Engineer, Endpoint Escalations (C++, Windows/OS Internals) based in United States.

This role offers the opportunity to solve some of the most challenging technical problems in modern cybersecurity.
You will serve as a key engineering resource for high-impact customer incidents involving advanced endpoint protection technologies.
The position combines deep systems expertise, software engineering, and customer-facing technical leadership.
You will investigate complex issues across Windows internals and C++ codebases while driving solutions that improve product reliability.
Working with engineering, support, and product teams, you will transform real-world challenges into long-term product improvements.
This is an opportunity to make a measurable global impact while working with innovative security technologies in a collaborative environment.

The Staff Software Engineer, Endpoint Escalations serves as the technical authority for complex customer incidents, providing advanced debugging expertise, engineering guidance, and cross-functional leadership. This role requires ownership of critical escalations, strong problem-solving skills, and the ability to communicate effectively with both technical teams and senior stakeholders.

• Own and resolve the most complex escalated customer issues involving endpoint security software and Windows-based agents.
• Perform advanced root-cause analysis across Windows operating system components and C++ codebases.
• Read, debug, modify, and patch code when necessary to resolve critical customer-impacting issues.
• Act as the primary engineering contact during high-severity incidents, providing clear updates, technical findings, and remediation strategies.
• Collaborate with engineering, quality assurance, support, and product teams to identify recurring issues and deliver permanent solutions.
• Translate customer escalation insights into product improvements and roadmap enhancements.
• Develop and maintain troubleshooting tools, documentation, and operational runbooks to improve escalation efficiency.
• Mentor engineering and support teams on Windows internals, debugging techniques, and advanced troubleshooting practices.
• Help improve technical processes and raise the overall quality of incident response.

Requirements:

The ideal candidate brings extensive software engineering experience, deep operating system knowledge, and the ability to manage complex technical challenges in customer-facing environments. They should have strong debugging capabilities, excellent communication skills, and experience working with security-focused technologies.

• 8+ years of hands-on technical experience managing complex customer escalations and debugging production-level software issues.
• Strong proficiency in C and C++ development, including the ability to analyze and modify existing code.
• Deep knowledge of Windows internals, including kernel and user-mode architecture, drivers, process and memory management, file system filters, and networking components.
• Experience using Windows debugging tools such as WinDbg, kernel debugging tools, and user/kernel memory dumps.
• Proven ability to troubleshoot ambiguous and complex technical problems down to the code level.
• Excellent written and verbal communication skills with experience working directly with customers and executive-level stakeholders.
• Experience with endpoint security, EDR, XDR, antivirus, or similar cybersecurity technologies is highly valuable.
• Familiarity with Linux and macOS operating systems is a strong advantage.
• Experience with endpoint backend systems is a plus.
• Ability to collaborate effectively across engineering, product, and customer-facing teams.

Benefits:

• Competitive base salary range of $156,000 – $215,000 USD annually.
• Equity opportunities through Restricted Stock Units (RSUs).
• Employee Stock Purchase Plan (ESPP).
• Flexible time off and paid company holidays.
• Paid sick time and gender-neutral parental leave.
• Medical, dental, and vision insurance coverage.
• 401(k) retirement plan with company match.
• Life and disability insurance.
• Flexible Spending Account (FSA) options.
• Employee Assistance Program and prepaid legal benefits.
• Pet insurance and additional voluntary benefit programs.
• Home office allowance and mobile phone reimbursement.
• Wellness coaching, gym reimbursement, and fertility support.
• Opportunity to work remotely and contribute to mission-critical cybersecurity solutions.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

#LI-CL1